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Work Study Cell Phone Customer Service Jobs in Michigan

Macomb Community College

$16.08/hr

College Work Study Student Job Number: 202301259 Department: Financial Services Division: Finance ... General clerical duties including typing, filing, answering and placing phone calls and emails ...

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Work Study Cell Phone Customer Service information

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.
What are popular job titles related to Work Study Cell Phone Customer Service jobs in Michigan? For Work Study Cell Phone Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Work Study Cell Phone Customer Service jobs in Michigan look for? The top searched job categories for Work Study Cell Phone Customer Service jobs in Michigan are:
Work Study Cell Phone Customer Service jobs near you

Federal Work Study - Library 2026-2027

Bay College

Escanaba, MI • On-site

$13.73/hr

Full-time

Re-posted 10 hours ago

Job description

Position Details
Position Information
Position Title
Federal Work Study - Library 2026-2027
Pay Grade Level
FLSA
Benefits
Department
Library Services
Campus Location
Escanaba
Pay Rate
$13.73 per hour
Min Salary
Max Salary
FTE
Position Type
Student
Job Summary/Basic Function
The purpose of the Federal Work-Study Program is to give a student an opportunity to develop skills, gain on-the-job experience for future employment, and give the student flexibility to work around class schedules.
Minimum Qualifications
  • Must be a Bay College student in the work study program to be considered for this position. Eligibility for work-study is determined after you file the Free Application for Federal Student Aid (FAFSA).
  • Work-study requires that you are degree seeking and enrolled in a minimum of one credit that applies towards the semester you are employed.
  • You must maintain Satisfactory Academic Progress.

Preferred Qualifications
Months Per Year
Work Hours
Average 10-15 hours per week, dependent upon your work study award.
Supervision Exercised
Supervision Received
Works under the direction of the College Librarian and Library Assistants.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; move around the Center; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Duties
Job Duty
  • Greet library patrons
  • Check in/check out library materials
  • Answer the phone
  • Assist with opening and closing library
  • Shelve materials
  • Pick up materials from book drops
  • Develop customer service skills
  • Search online resources
  • Retrieve items from stacks
  • Shelf read and maintain stacks
  • Label and check in periodicals
  • Make and print ID Badges
  • Photocopy and scan documents
  • Take in cash and make change
  • Assist patrons with library technology
  • Label, cover, and stamp new books
  • Assist with book displays, decorating, and programs
  • Assist with archival projects
  • Other duties as assigned

Department Information
Contact(s)
Beth Berube, Director of Human Resources
Shena Turan, Human Resource Specialist
Contact Phone/Extension
906-217-4016
Contact Email
hr@baycollege.edu
Contact Fax
906-217-1625
Posting Detail Information
Posting Number
Posting Date
04/06/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Must be a Bay College student in the work study program to be considered for this position.
Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2860

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