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Work Study Cell Phone Customer Service Jobs in Florida

Aldero LLC

Cell Phone Store Manager

Sunny Isles Beach, FL · On-site

$12 - $16/hr

... the customer's need, clearly explain and demonstrate our products, services, features and ... Team Player -- be able to work in a group environment, be open-minded to learning new things and ...

Aldero LLC

Cell Phone Store Manager

Sunny Isles Beach, FL · On-site

$12 - $16/hr

... the customer's need, clearly explain and demonstrate our products, services, features and ... Team Player -- be able to work in a group environment, be open-minded to learning new things and ...

Techy by DrPhoneFix (Inside BrandsMart USA)

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Cell Phone & Electronics Repair Technician/ Sales Associate

Miami Gardens, FL · On-site

$15 - $18/hr

What We're Looking For:** - 1+ year of phone/electronics repair experience preferred (micro-soldering a plus, not required) - Strong customer service and sales instincts - Bilingual English/Spanish ...

Techy by DrPhoneFix (Inside BrandsMart USA)

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Cell Phone & Electronics Repair Technician/ Sales Associate

Miami Gardens, FL · On-site

$15 - $18/hr

What We're Looking For:** - 1+ year of phone/electronics repair experience preferred (micro-soldering a plus, not required) - Strong customer service and sales instincts - Bilingual English/Spanish ...

usahs

Federal Work Study

Saint Augustine, FL

$29.25 - $40/hr

... service activities. This program allows students the opportunity to gain valuable work experience while earning their work study funds. Federal Work-Study positions are available in areas such as ...

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Work Study Cell Phone Customer Service information

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.

What are the most commonly searched types of Cell Phone Customer Service jobs in Florida?

The most popular types of Cell Phone Customer Service jobs in Florida are:

Work Study Cell Phone Customer Service jobs near you

Cell Phone & Electronics Repair Technician

Cell Phone & Electronics Repair Technician

Miami Gardens, FL • On-site

$16 - $22/hr

Full-time

Re-posted 20 days ago

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Job description

Hiring for 3 Locations:-

Techy Inside BrandsMart — Miami Gardens

4320 NW 167th St, Miami Gardens, FL 33054

Techy Inside BrandsMart — South Miami (Dixie Hwy)

16051 S Dixie Hwy, Miami, FL 33157

Techy Inside BrandsMart — Sunrise

12801 W Sunrise Blvd, Sunrise, FL 33323

About the Role

Techy is a national phone and electronics repair franchise with 300 retail service centers inside BrandsMart USA locations across South Florida. We are actively hiring for 3 locations and looking for skilled, motivated Repair Technicians to join our growing team. This is a hands-on role where you'll be diagnosing and repairing smartphones, tablets, and consumer electronics for walk-in customers in a high-traffic retail environment.

What You'll Do

  • Diagnose and repair cell phones, tablets, and consumer electronics (screens, batteries, charging ports, cameras, and more)
  • Handle warranty-based repairs on behalf of insurance providers
  • Deliver fast, professional, and friendly customer service
  • Accurately document repairs, parts usage, and job completion in our system
  • Maintain a clean, organized, and well-stocked service area
  • Upsell accessories and protection plans when appropriate

Requirements

  • Bilingual: English and Spanish (Good to have — our customer base is highly diverse)
  • Prior experience repairing cell phones or consumer electronics (Good to have)
  • Reliable transportation to travel between South Florida locations as needed
  • Strong attention to detail and ability to work independently
  • Honest, punctual, and customer-focused attitude

Nice to Have

  • Experience working with insurance or warranty repair programs
  • Haitian Creole a plus (Miami Gardens location)
  • Experience working in a fast-paced retail environment

We Offer

  • Competitive hourly pay based on experience
  • Stable schedule at established BrandsMart USA retail locations
  • Training and growth opportunity as we expand to additional locations
  • A supportive, entrepreneurial team environment

To Apply

Submit your resume and a brief note on your repair experience. Candidates with prior phone/electronics repair backgrounds will be prioritized. We're also open to motivated individuals willing to train if they meet all other requirements.

Hiring for 3 Locations:-

Techy Inside BrandsMart — Miami Gardens

4320 NW 167th St, Miami Gardens, FL 33054

Techy Inside BrandsMart — South Miami (Dixie Hwy)

16051 S Dixie Hwy, Miami, FL 33157

Techy Inside BrandsMart — Sunrise

12801 W Sunrise Blvd, Sunrise, FL 33323