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Work Study Call Center Trainer Jobs in Indiana (NOW HIRING)

Ivy Tech

Student Work-Study: AMEAS

Kokomo, IN

$15/hr

Support maintenance and repair of machinery, welding, and training equipment. * Maintain lab ... Work Study General Qualifications: * No prior experience is required; customer service, lab, or ...

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Work Study Call Center Trainer information

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

How much do work study call center trainers usually pay?

Work study call center trainers typically earn between $10 and $15 per hour, depending on the institution and location. The pay may also vary based on experience, training responsibilities, and whether the role includes additional benefits or stipends.

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.

What are the most commonly searched types of Call Center Trainer jobs in Indiana?

The most popular types of Call Center Trainer jobs in Indiana are:

What cities in Indiana are hiring for Work Study Call Center Trainer jobs?

Cities in Indiana with the most Work Study Call Center Trainer job openings:

Work Study Call Center Trainer jobs near you

Call Center Agent - Onsite - Indianapolis, IN

Afit Staffing, Inc.

Indianapolis, IN • On-site

$14.25 - $19/hr

Other

Posted 4 days ago

Job description

Call Center Agent
Indianapolis, IN | Onsite
About aFit
At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.
About the Role
aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.
This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.
The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.
What You'll Do
Customer Service & Support
Serve as a helpful and professional first point of contact for customers.
  • Respond to customer questions and requests by phone.
  • Listen carefully to understand customer needs and provide accurate information.
  • Research account information and status using designated systems.
  • Help customers navigate processes and next steps.
  • Escalate questions or issues when additional assistance is needed.
Call Handling & Performance
Deliver consistent service while meeting established performance expectations.
  • Manage a high volume of customer interactions.
  • Follow established procedures and call-handling guidelines.
  • Work toward customer service, quality, and call-handling goals.
  • Maintain strong schedule adherence throughout the workday.
  • Participate in training and coaching to continuously strengthen performance.
Documentation & Data Entry
Maintain accurate information and protect customer confidentiality.
  • Document customer interactions clearly and accurately.
  • Enter and update information in designated systems.
  • Review information for accuracy and completeness.
  • Handle confidential and sensitive information appropriately.
What You Bring
Skill/Qualification Requirement Level High school diploma or equivalent Required Office or professional work experience Required Customer service experience Highly Desired Call center or high-volume phone experience Highly Desired Strong verbal communication skills Required Ability to navigate multiple systems and locate information quickly Required Data entry and attention to detail Required Ability to work effectively in a fast-paced environment Required Experience assisting frustrated or upset customers Highly Desired Government or public-sector experience Highly Desired
Work Environment
  • Fully onsite in downtown Indianapolis.
  • Monday through Friday schedule.
  • Approximately 37.5 hours per week.
  • Temporary/contract opportunity approximately four months in duration.
  • Structured training provided.
  • Consistent attendance and schedule adherence are essential.
  • Candidates must be able to successfully complete required pre-employment screening.

Why This Role Matters
Call Center Agents play an important role in helping people get the information and support they need.This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.

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