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Work Study Call Center Trainer Jobs in Illinois (NOW HIRING)

Transdev

Call Center Manager

Chicago, IL

$67K - $80K/yr

Assure quality of operations including leading CSR staff, training, monitoring, and observing ... Prepare work schedules to ensure sufficient coverage. * Represent Transdev in a professional manner ...

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Assure quality of operations including leading CSR staff, training, monitoring, and observing ... Prepare work schedules to ensure sufficient coverage. * Represent Transdev in a professional manner ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Comprehensive onboarding and training program. * Supportive leadership team focused on employee ...

Illinois Mutual

Call Center Supervisor

Peoria, IL

$58K - $62K/yr

Work together to create results * Stand out with personal, caring service Job Summary Call Center ... Tuition reimbursement and training incentives * Access to voluntary dental and vision insurance ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

To empower you in this crucial role, we provide comprehensive training, equipping you with the ... Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced ...

Sarahbush

$16.54/hr

... Studies., Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician., Coordinates call center processes with production. Assists with ...

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Work Study Call Center Trainer information

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

What are the most commonly searched types of Call Center Trainer jobs in Illinois?

The most popular types of Call Center Trainer jobs in Illinois are:

What cities in Illinois are hiring for Work Study Call Center Trainer jobs?

Cities in Illinois with the most Work Study Call Center Trainer job openings:

Work Study Call Center Trainer jobs near you

Call Center Manager

Abbott Laboratories Employees Credit Union

Gurnee, IL • On-site

$63.44 - $105.74/hr

Other

Re-posted 14 hours ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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