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Aruba Permit Services is an established permit and construction services company located in Pompano Beach, Florida. We assist homeowners, real estate professionals, contractors, property managers, investors, and businesses with permits, code violations, open/expired permits, construction services, and municipal compliance.

We are looking for an energetic and personable people to join our team. This is an in-office position focused primarily on handling incoming potential clients, understanding their needs, researching their property or permitting situation, preparing quotes, and helping convert inquiries into new projects.

Responsibilities

• Answer incoming calls and inquiries from potential clients.
• Discuss permit, violation, and construction-related concerns with clients.
• Ask detailed questions to obtain the full scope of work needed for each project.
• Conduct preliminary research on properties, permits, violations, and municipal records.
• Collect necessary documents, photos, notices, and project information from clients.
• Prepare and explain estimates/quotes and answer client questions regarding pricing and services.
• Follow up with prospective clients regarding outstanding estimates.
• Communicate with engineers, subcontractors, and vendors to obtain additional pricing when required.
• Accurately enter client information, research, scope of work, notes, and communications into our CRM system.
• Properly transition approved projects to the Project Manager for processing.
• Manage multiple leads, quotes, calls, emails, and follow-ups throughout the day.
• Provide excellent customer service and build strong relationships with potential clients.

What We're Looking For

• Ability to work in a high-energy, fun, and fast-paced environment.
• Positive attitude and strong team-player mentality.
• People-oriented with the ability to build rapport quickly.
• Strong customer service and telephone skills.
• Ability to work with a sense of urgency and multitask.
• Excellent organization and time-management skills — a MUST!
• Strong written and verbal communication skills.
• Fluent in English with clear and professional communication.
• Bilingual or multilingual preferred, but not required.
• Self-motivated, dependable, honest, and detail-oriented.
• Ability to research and problem-solve independently.
• Must be teachable, a fast learner, a good listener, and willing to grow professionally.
• Knowledge of Excel and Microsoft Office programs.
• Salesforce CRM experience is a BIG PLUS!
• Real estate transaction knowledge is a BIG PLUS!
• Construction and/or permitting knowledge is a plus, but not required.
• Must have reliable transportation.

Schedule

Full-Time – 40 Hours Per Week
Monday–Friday | Weekends Off
Must be able to report to our Pompano Beach office by 8 AM to 4:30 PM.
This is an in-office position and is not remote.

At Aruba Permit Services, we are a small, close-knit team that takes pride in creating a positive, supportive, and friendly work environment.

Our culture is built on collaboration, communication, and a shared commitment to helping our clients navigate what can often be a complicated permitting process. We strive to simplify every step for our clients by providing hands-on support from start to finish whenever possible, ensuring a smooth and stress-free experience.

We are looking for individuals who:

Have a positive attitude and enjoy working with people
Take pride in helping others and going the extra mile
Are team players who support one another in a fast-paced environment
Can remain organized and solution-focused under pressure
Are proactive, dependable, and eager to learn

In our office, no two days are the same. We value individuals who can adapt, communicate effectively, and take initiative while maintaining a high level of professionalism and customer service.

Above all, we are a company that truly cares—about our clients, our work, and each other. Our goal is not just to complete projects, but to build lasting relationships through trust, reliability, and exceptional service.