Work In Exchange For Rent Jobs in Fullerton, CA (NOW HIRING)

Job Summary:
Diverse Lynx is seeking a Microsoft 365 - Exchange Online specialist to manage Microsoft 365 environments and provide client support. The role involves ensuring service availability, managing email security, and troubleshooting Exchange servers while adhering to quality standards and regulatory requirements.
Responsibilities:
• Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
• Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
• Working Experience of different type of connectors available in exchange/ Microsoft 365
• Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
• Good understanding of SSO with M365, including ADFS
• Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
• Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity
• Address service availability issues within the organizational span of control
• Manage services using the supplier, and the client implemented ITIL processes and practices
• To adhere to quality standards, regulatory requirements and company policies
• To provide support for on-call escalations and doing incident & problem management
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
• To participate or contribute to the business in the creation of proposals to drive Service improvement plans
• Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
• Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus
Qualifications:
Required:
• Need candidates with strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019.
• Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
• Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles.
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment.
• Working Experience of different type of connectors available in exchange/ Microsoft 365.
• Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory.
• Good understanding of SSO with M365, including ADFS.
• Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA.
• Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity.
• Address service availability issues within the organizational span of control.
• Manage services using the supplier, and the client implemented ITIL processes and practices.
• To adhere to quality standards, regulatory requirements and company policies.
• To provide support for on-call escalations and doing incident & problem management.
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
• Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
• To participate or contribute to the business in the creation of proposals to drive Service improvement plans.
• Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment.
• Previous Microsoft 365 administration and troubleshooting experience is required.
• Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration).
• Ability to quickly learn, understand and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management skills.
• Ability to work in a fast-paced environment.
Preferred:
• A Master’s degree and Microsoft Certification a plus.
• Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus.
• Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus.
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.