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Work From Home Workforce Management Jobs in California

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

This is a full time role that can be held from one of our US hubs or remotely in the United States ... Help extend operational workforce management practices to additional teams within Product Support ...

The Jernigan Agency

WORK FROM HOME

Anaheim, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

New

The Jernigan Agency

WORK FROM HOME

Fresno, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Santa Ana, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Sacramento, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Oakland, CA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

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Work From Home Workforce Management information

See California salary details

$24.7K

$75.4K

$159.9K

How much do work from home workforce management jobs pay per year?

As of Aug 13, 2026, the average yearly pay for work from home workforce management in California is $75,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What are common challenges faced in work from home workforce management, and how can they be addressed?

A common challenge for Work From Home Workforce Management professionals is maintaining real-time visibility and engagement with a remote team, which can make tracking performance and scheduling more complex. Effective use of robust WFM tools, regular virtual check-ins, and clear communication protocols can help address these hurdles. Additionally, adapting quickly to changes in call volume or workforce availability is essential for meeting service level agreements. Building strong relationships with remote agents and other leaders supports collaboration and fosters a productive virtual work environment.

What are the key skills and qualifications needed to thrive in work from home workforce management?

To thrive as a Work From Home Workforce Management professional, you need expertise in demand forecasting, scheduling, and real-time workforce optimization, often supported by a degree in business administration or a related field. Familiarity with Workforce Management (WFM) software such as NICE, Verint, or Genesys, as well as proficiency in Excel and reporting tools, is typically required. Strong communication, analytical thinking, and the ability to motivate remote teams are key soft skills for success. These abilities ensure efficient staffing, smooth operations, and high service levels in a remote work environment.

What is work from home workforce management?

A Work From Home Workforce Management job involves overseeing remote employees' schedules, productivity, and performance to ensure efficient operations. This role typically includes tasks such as forecasting staffing needs, scheduling shifts, monitoring real-time performance, and optimizing workflow processes. Workforce managers use data analysis and workforce planning tools to balance workload distribution and maintain service level objectives. They play a crucial role in ensuring that remote teams meet business goals while maintaining employee engagement and efficiency.

What are popular job titles related to Work From Home Workforce Management jobs in California? For Work From Home Workforce Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Work From Home Workforce Management jobs in California look for? The top searched job categories for Work From Home Workforce Management jobs in California are:
What cities in California are hiring for Work From Home Workforce Management jobs? Cities in California with the most Work From Home Workforce Management job openings:
Work From Home Workforce Management jobs near you
Infographic showing various Work From Home Workforce Management job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $75,416 per year, or $36.3 per hour.

Workforce Management Analyst

Figma

San Francisco, CA • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven recommendations that keep vendor performance and customer experience on track. This is a hands-on, SQL-forward role - you'll build your own reports, run your own queries, and translate the numbers into clear action for Product Support leadership.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Maintain and run our workforce capacity models day to day, keeping them accurate and ready for both routine and ad-hoc capacity planning requests across BPO and FTE teams
  • Build and run your own reports and SQL queries to analyze support volume trends, agent productivity, and vendor performance-surfacing clear, data-informed recommendations with minimal oversight
  • Support the operational management of our BPO partner relationship, including tracking performance metrics, helping run regular business reviews, and prepping the supporting materials and analysis
  • Partner with Product Support leadership on short-term capacity needs, including building addenda for events like new product launches and modeling tradeoffs between FTE headcount and BPO scope
  • Help diagnose inefficiencies and improve attainment on key metrics such as SLA and AHT across internal and external support teams
  • Help extend operational workforce management practices to additional teams within Product Support

We'd love to hear from you if you have:

  • 2+ years of experience in workforce management, vendor management, capacity planning, or related operations roles, ideally within customer support organizations.
  • Strong understanding of customer support operations, including workforce capacity planning, forecasting, and operational best practices.
  • Experience managing external vendor operations, tracking performance metrics, and supporting business reviews and performance improvement initiatives.
  • Advanced analytical skills with the ability to identify trends, generate insights, and make data-driven recommendations using SQL and data visualization tools such as Hex or Looker (Python experience a plus).
  • Excellent communication and stakeholder management skills, with experience presenting findings to technical and non-technical audiences.

While it's not required, it's an added plus if you also have:

  • Experience with WFM software (we use Assembled)
  • Experience developing workforce capacity models and forecasting methodologies from scratch
  • Familiarity with AI applications in support and their impact on capacity planning
  • Experience working in a high-growth tech environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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