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Birmingham, AL · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Birmingham, AL · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Boise, ID · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Boise, ID · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Allen, TX · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Allen, TX · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Mesa, AZ · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Mesa, AZ · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Ocala, FL · Remote
$45K - $65K/yr
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Ocala, FL · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Savannah, GA · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Savannah, GA · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Murfreesboro, TN · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Murfreesboro, TN · Remote
$45K - $65K/yr
The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support ...
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Virginia Beach, VA · On-site +1
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Sioux Falls, SD · On-site +1
$300 - $500/wk
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Sioux Falls, SD · On-site +1
$300 - $500/wk
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Decatur, GA · On-site +1
$300 - $500/wk
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Decatur, GA · On-site +1
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Bend, OR · On-site +1
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Bend, OR · On-site +1
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Hope Hull, AL · On-site +1
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Hope Hull, AL · On-site +1
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Virginia Beach, VA · On-site +1
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Virginia Beach, VA · On-site +1
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Shreveport, LA · On-site +1
$300 - $500/wk
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Shreveport, LA · On-site +1
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Washington, DC · On-site +1
$300 - $500/wk
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Washington, DC · On-site +1
$300 - $500/wk
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Blythe, GA · On-site +1
$300 - $500/wk
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Blythe, GA · On-site +1
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Lake Charles, LA · On-site +1
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Lake Charles, LA · On-site +1
$300 - $500/wk
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Fredericksburg, VA · On-site +1
$300 - $500/wk
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Fredericksburg, VA · On-site +1
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$12K - $18.6K
1% of jobs
$18.6K - $25.2K
0% of jobs
$25.2K - $31.8K
11% of jobs
$31.8K - $38.4K
12% of jobs
$39.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45K
15% of jobs
$45K - $51.5K
2% of jobs
$51.5K - $58.1K
1% of jobs
$58.1K - $64.7K
2% of jobs
$64.7K - $71.3K
1% of jobs
The median wage is $72.8K / yr.
$71.3K - $77.9K
24% of jobs
$79.2K is the 75th percentile. Wages above this are outliers.
$77.9K - $84.5K
31% of jobs
$12K
$61.2K
$84.5K
| Aspect | Work From Home Theitsupportcenter | Help Desk Technician |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+), relevant experience | IT certifications, customer service skills |
| Work Environment | Remote, home-based setup | Office or remote, depending on employer |
| Industry Usage | IT support, customer service | IT support, technical assistance |
| Job Focus | Handling technical issues remotely, troubleshooting | Providing technical support, resolving user issues |
Work From Home Theitsupportcenter roles focus on remote technical support, often requiring certifications and customer service skills. Help Desk Technicians also provide technical assistance but may work onsite or remotely. Both roles serve similar industries but differ mainly in work environment and specific job responsibilities.
$45K - $65K/yr
Full-time
Medical, PTO
Posted 2 days ago
New
The ITSC is seeking agents to provide telephone technical support for the organization's customers.
The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.
LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.
HOURS: We are actively seeking candidates for ALL Shifts
DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
Agents must also have familiarity with server environments, standard network arrangements, and security concepts.
This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language
Sourced by ZipRecruiter
It services
201 - 500 Employees
West Conshohocken, PA, US
2005
