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Work From Home Salesforce Crm Analytics Jobs in Chicago, IL

ServiceNow

Sr. Business Process Consultant-CRM

Chicago, IL · On-site +1

$108.10K - $131.80K/yr

Join us as we pursue our purpose to make the world work better for everyone. About the Role We are ... Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement.

ServiceNow

Sr. Business Process Consultant-CRM

Chicago, IL · On-site +1

$108.10K - $131.80K/yr

Join us as we pursue our purpose to make the world work better for everyone. About the Role  We ... Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement ...

Gift of Hope

Salesforce Analyst

Itasca, IL · On-site +1

$78.81K - $98.52K/yr

Support and counseling for personal, work financial or family needs through our Employee Assistance ... customer relationship management (CRM) use across multiple departments engaged in external e ...

Gift of Hope

Salesforce Analyst

Itasca, IL · On-site +1

$78.81K - $98.52K/yr

Support and counseling for personal, work financial or family needs through our Employee Assistance ... customer relationship management (CRM) use across multiple departments engaged in external e ...

Gift of Hope

Salesforce Analyst

Itasca, IL · On-site +1

$78.81K - $98.52K/yr

Support and counseling for personal, work financial or family needs through our Employee Assistance ... customer relationship management (CRM) use across multiple departments engaged in external e ...

Huble

Technical CRM Project Manager (USA)

Chicago, IL · On-site +1

Analyze project performance, identify areas for improvement, and effectively communicate and manage ... k from anywhere - Enjoy the freedom of remote work within the country of employment. * Pension ...

Earn Haus

Work from Home

Chicago, IL · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Chicago, IL · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Steger, IL · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Chicago, IL · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

Earn Haus

Work from Home

Chicago, IL · Remote

$25/hr

You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many ...

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Work From Home Salesforce Crm Analytics information

See Chicago, IL salary details

$41.7K

$101.8K

$159.7K

How much do work from home salesforce crm analytics jobs pay per year?

As of May 28, 2026, the average yearly pay for work from home salesforce crm analytics in Chicago, IL is $101,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $122,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Salesforce CRM Analytics professional, and why are they important?

To thrive as a Work From Home Salesforce CRM Analytics professional, you need a strong background in data analysis, CRM processes, and proficiency with Salesforce platforms, often supported by relevant certifications such as Salesforce Certified Analytics Cloud Consultant. Familiarity with Salesforce CRM Analytics (formerly Tableau CRM), data visualization tools, and cloud-based data integration systems is typically required. Strong problem-solving abilities, attention to detail, and excellent remote communication skills help you stand out in this position. These capabilities are essential to effectively analyze customer data, deliver actionable insights, and collaborate with dispersed teams for business growth.

How do remote Salesforce CRM Analytics professionals typically collaborate with cross-functional teams?

Remote Salesforce CRM Analytics professionals often use collaboration tools like Slack, Microsoft Teams, and Salesforce Chatter to communicate with sales, marketing, and IT teams. They participate in virtual meetings to discuss data requirements, share insights, and present dashboards. Clear documentation and regular check-ins help ensure that analytics solutions align with business goals. Building strong relationships across departments is key to understanding stakeholder needs and delivering impactful analytics.

What is a Work From Home Salesforce CRM Analytics job?

A Work From Home Salesforce CRM Analytics job involves analyzing data from Salesforce, a popular customer relationship management (CRM) platform, while working remotely. Professionals in this role use Salesforce's Analytics tools (like Tableau CRM or CRM Analytics) to create reports, dashboards, and insights that help businesses make data-driven decisions. They often collaborate with sales, marketing, and IT teams to optimize business processes and improve customer engagement. The position requires a strong understanding of Salesforce, data analysis, and the ability to communicate findings effectively. Working from home offers flexibility while still allowing full access to Salesforce’s cloud-based tools.

What is the difference between Work From Home Salesforce Crm Analytics vs Work From Home Salesforce Administrator?

AspectWork From Home Salesforce Crm AnalyticsWork From Home Salesforce Administrator
Primary RoleDesigning and developing analytics dashboards and reports within SalesforceManaging and configuring Salesforce platform, user management, and system maintenance
Required SkillsData analysis, report building, Salesforce CRM knowledge, basic SQLUser management, workflow automation, security settings, Salesforce configuration
CertificationsSalesforce Certified Einstein Analytics and Discovery ConsultantSalesforce Certified Administrator
Work EnvironmentRemote, project-based, analytical focusRemote, system management, user support

While both roles work within the Salesforce ecosystem and often support remote work, Salesforce Crm Analytics specialists focus on creating data insights and dashboards, whereas Salesforce Administrators handle platform configuration and user management. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Work From Home Salesforce Crm Analytics jobs in Chicago, IL? For Work From Home Salesforce Crm Analytics jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Work From Home Salesforce Crm Analytics jobs in Chicago, IL look for? The top searched job categories for Work From Home Salesforce Crm Analytics jobs in Chicago, IL are:
Work From Home Salesforce Crm Analytics jobs near you
Sr. Business Process Consultant-CRM

Sr. Business Process Consultant-CRM

ServiceNow

Chicago, IL • On-site, Remote

$108.10K - $131.80K/yr

Full-time

Posted 9 days ago

Job description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We are seeking a Business Process Consultant (BPC) to join the CRM and Industry Workflow Team as a part of Expert Services. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service, field service, and AI-driven use cases.
You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform - and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP - deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams.
Key Responsibilities
  • Consult & Advise
  • Serve as the functional and process expert during customer engagements.
  • Guide customers on configuration vs. customization and adoption of best practices.
  • Advise senior leaders on process optimization and AI/automation opportunities.
  • Requirements & Solution Design
  • Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows.
  • Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans.
  • Define KPIs and success measures to track value realization (cycle time, CSAT, case deflection, etc.).
  • Cross-Functional Collaboration
  • Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions.
  • Support unit testing, UAT, and customer validation, ensuring business objectives are met.
  • Monitor for scope creep and align with engagement managers to resolve issues.
  • Process Improvement & Change Management
  • Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement.
  • Develop adoption strategies, training materials, and change management plans to ensure successful rollout.
  • Ensure user experience is prioritized - with logical flows, accessibility, and ease of use.
  • Thought Leadership & Continuous Learning
  • Stay current on ServiceNow capabilities, CRM/CSM trends, and AI innovations.
  • Share best practices internally and externally, contributing to delivery of playbooks and accelerators.
  • Support pre-sales and solutioning activities as needed.

Qualifications
Required
  • 7+ years of consulting or business process analysis experience on the ServiceNow platform, preferably CRM and Industry products such as CSM, FSM, SOM, and industry workflows.
  • Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Customer Call Center/Service, Field Service.
  • Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons.
  • Strong experience converting business requirements into functional and configuration requirements.
  • Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes).
  • Excellent stakeholder engagement, facilitation, and communication skills.

Certification Requirements
  • ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified.
  • At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment.
  • Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported.

Preferred
  • ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days).
  • Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI).
  • Industry expertise in telecom, financial services, insurance, or public sector.
  • Familiarity with NowCreate methodology and Agile/SAFe delivery practices.
  • Willingness to travel up to 50% based on customer needs.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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