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Job Summary:
Koniag Government Services is seeking an RPA Lead to support their government customer with a focus on the UiPath RPA platform. The role involves managing the Orchestrator environment, providing technical support, and fostering a community of automation practitioners within the organization.
Responsibilities:
• Maintain and administer the organization's UiPath Orchestrator environment, ensuring optimal performance, security, and availability
• Manage user access, permissions, roles, and security controls for all organizational UiPath customers
• Help users configure and optimize Orchestrator settings, including tenant management, folder structures, and environment configurations
• Monitor system performance, troubleshoot issues, and implement solutions to maintain platform stability
• Coordinate with IT security teams to ensure compliance with organizational cybersecurity policies and standards
• Perform regular system updates, patches, and maintenance activities
• Manage robot deployment, licensing, and resource allocation across the organization
• Serve as the primary point of contact for all UiPath-related help desk requests and technical inquiries
• Triage, prioritize, and resolve user issues in a timely and professional manner
• Provide technical guidance and troubleshooting support to automation developers and end users
• Document and track support requests using the organization's ticketing system
• Escalate complex technical issues to appropriate resources when necessary
• Conduct root cause analysis for recurring problems and implement preventive solutions
• Maintain service level agreements (SLAs) for support request resolution
• Develop and maintain comprehensive documentation for UiPath platform usage, best practices, and standard operating procedures
• Manage and update the organization's UiPath wiki page with current information, tutorials, and resources
• Create user guides, quick reference materials, and training documentation
• Document platform configurations, access procedures, and troubleshooting guides
• Maintain a knowledge base of frequently asked questions and common issues
• Ensure all documentation is accurate, up-to-date, and accessible to authorized users
• Design and deliver training sessions on UiPath platform capabilities, features, and best practices
• Host and facilitate weekly and ad-hoc working group meetings for UiPath users and stakeholders
• Provide one-on-one coaching and mentoring to automation developers and users
• Foster a community of practice among RPA practitioners across the organization
• Stay current on UiPath product updates and communicate new features to user community
• Promote adoption of automation best practices and standardization across customer groups
• Build and maintain strong working relationships with user groups
• Understand customer requirements and translate them into technical solutions
• Serve as a liaison between customers and technical teams
• Gather user feedback and identify opportunities for service improvement
• Communicate platform changes, maintenance windows, and system updates to stakeholders
Qualifications:
Required:
• Minimum 3-4 years of hands-on experience with UiPath platform, including Orchestrator administration
• Demonstrated experience managing enterprise software platforms and user access controls
• Previous experience in a technical support or help desk role
• Experience with documentation creation and knowledge management systems
• Experience conducting training sessions and facilitating working group meetings
• Advanced knowledge of UiPath Orchestrator administration, configuration, and management
• Strong understanding of UiPath Studio, Robots, and automation architecture
• Proficiency with UiPath access control management, security configurations, and role-based permissions
• Familiarity with ticketing systems and support request management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools
• U.S. Citizen.
• Minimum of 2-4 years prior management or technology consulting experience, preferably in the Public Sector/Federal Government.
• Experience working in a fully remote setting, and working with cross-functional teams.
• Strong understanding of Agile software development processes.
• Experience producing client-facing deliverables and presentations and participating in client meetings.
• Strong analytical and problem-solving skills.
• Able to function, adapt, and succeed in a constantly changing, fast-paced environment.
• Positive attitude and motivation to deliver the highest quality work.
• Strong communication skills (both verbal and written).
• Self-organized and structured, with the ability to define your own tasks.
• Ability to obtain a Secret Clearance.
Preferred:
• UiPath certifications (e.g., UiPath Certified Professional Administrator, UiPath Certified RPA Associate)
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; OR
• Equivalent combination of education and professional experience in RPA, IT administration, or related fields
Company:
Koniag Government Services is a Professional Services and Operational Management to Federal Government. Founded in 1971, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.