ZipRecruiter

Log In

2

Work From Home Rma Customer Service Jobs in North Carolina

The Jernigan Agency

WORK FROM HOME

Asheville, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Cary, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Fayetteville, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

Gibbons Group

Work From Home

Browns Summit, NC · On-site +1

$92K - $120K/yr

You will become your own boss in this expanding market and can work FULL TIME OR PART TIME. We ... Direct Mentorship and Training from a Top Manager What we do: * We offer a revolutionary type of ...

next page

Showing results 1-20

All JobsRma Customer Service JobsWork From Home Rma Customer Service JobsWork From Home Rma Customer Service Jobs in North Carolina

Work From Home Rma Customer Service information

See North Carolina salary details

$8

$17

$24

How much do work from home rma customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for work from home rma customer service in North Carolina is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.99 per hour, depending on experience, location, and employer.

What is a work from home RMA customer service representative?

A Work From Home RMA (Return Merchandise Authorization) Customer Service representative assists customers remotely with returning products, processing refunds, and resolving issues related to returns. They communicate with customers via phone, email, or chat to provide instructions on how to return items and ensure the process is smooth and efficient. Their role often involves troubleshooting basic product issues, verifying purchase information, and coordinating with other departments to complete the return process.

What are the key skills and qualifications needed to thrive as a work from home RMA customer service representative?

To thrive as a Work From Home RMA Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer service, typically supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote communication tools is essential, as is understanding RMA (Return Merchandise Authorization) processes. Patience, attention to detail, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient handling of returns, enhanced customer satisfaction, and effective resolution of product issues in a remote work environment.

What are some common challenges faced by work from home RMA customer service representatives, and how can they be overcome?

Work From Home RMA (Return Merchandise Authorization) Customer Service representatives often face challenges such as managing high volumes of return requests, ensuring clear communication with customers remotely, and staying up-to-date on company return policies. To overcome these, it's important to develop strong organizational skills, utilize digital tools for tracking requests, and participate in regular training sessions. Additionally, maintaining proactive communication with both customers and internal teams helps resolve issues efficiently and fosters a positive customer experience.

What is the difference between Work From Home Rma Customer Service vs Work From Home Customer Support Specialist?

AspectWork From Home Rma Customer ServiceWork From Home Customer Support Specialist
CredentialsBasic customer service experience, sometimes technical knowledge of RMA processesCustomer service experience, technical or product knowledge often preferred
Work EnvironmentHome office, handling RMA requests, product returns, and warranty issuesHome office, assisting customers with product inquiries, troubleshooting, and support
Industry UsageElectronics, appliances, and tech products with warranty/return processesVarious industries including tech, retail, and consumer goods

While both roles involve remote customer interaction, Work From Home Rma Customer Service focuses on managing product returns and warranty claims, whereas Work From Home Customer Support Specialist provides broader product or service assistance. Both require strong communication skills and technical knowledge, but RMA roles are more specialized in return processes.

What are popular job titles related to Work From Home Rma Customer Service jobs in North Carolina?

For Work From Home Rma Customer Service jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Work From Home Rma Customer Service jobs in North Carolina look for?

The top searched job categories for Work From Home Rma Customer Service jobs in North Carolina are:

What cities in North Carolina are hiring for Work From Home Rma Customer Service jobs?

Cities in North Carolina with the most Work From Home Rma Customer Service job openings:

Work From Home Rma Customer Service jobs near you

Customer Service Representative | WFH Entry-Level

Raleigh, NC • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 17 days ago

Job description

Remote Customer Service Representative | Client Benefits Specialist | Work From Home
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Meaningful Career Helping Working Families
Are you looking for a career that combines professional growth, flexibility, and the opportunity to make a real difference?
AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Specialists to help working families understand and access life, accident, and supplemental health insurance benefits.
Since 2020, we've operated in a fully remote environment, allowing our team to work from home while building rewarding careers supported by comprehensive training and ongoing mentorship.
No previous insurance experience is required. We provide the training and support you need to succeed.
What You'll Do
  • Meet virtually with clients using Zoom.
  • Build relationships by understanding each client's needs.
  • Explain life, accident, and supplemental health insurance benefit options.
  • Guide clients through the enrollment process.
  • Respond to client questions and provide outstanding customer service.
  • Maintain accurate client records and documentation.
  • Participate in ongoing virtual training and professional development.
What We're Looking For
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Positive attitude with a willingness to learn.
  • Self-motivated and dependable.
  • Comfortable working independently in a remote environment.
  • Basic computer proficiency and reliable high-speed internet.
  • Customer service, retail, healthcare, hospitality, banking, education, military, or sales experience is helpful-but not required.
Why Join AO?
🏠 100% Remote Work
Work from home anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that supports your career goals and personal priorities.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance incentives.
🎓 Comprehensive Training
Receive virtual onboarding, mentorship, leadership coaching, and ongoing professional development.
♥ Benefits
  • Health Insurance Reimbursement (after qualification period)
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Career Advancement
  • Leadership Development
Recognition & Incentives
Top performers may qualify for company-sponsored incentive trips and recognition programs.
About AO
As part of Globe Life, AO has helped protect working families for more than 70 years by providing trusted life and supplemental health insurance solutions.
Our mission is simple:
Protect Every Child. Serve All Working People.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from anywhere.
Ready to Make an Impact?
If you're looking for a flexible work-from-home career where you can help families, grow professionally, and build long-term success, we'd love to hear from you.
Apply today and begin your career with AO.
AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply