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Work From Home Remote Patient Access Representative Jobs in Addison, IL

Next Step Systems

FPGA Engineer - Work From Home

Chicago, IL · On-site +1

$133K - $172K/yr

This position is 100% Remote. Responsibilities: - Architect and code FPGA designs in a hardware ... Work From Home, Financial, Trading, Chicago Recruiters, Information Technology Jobs, IT Jobs, ...

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Work From Home Remote Patient Access Representative information

See Addison, IL salary details

$12

$19

$24

How much do work from home remote patient access representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home remote patient access representative in Addison, IL is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.20 per hour, depending on experience, location, and employer.

What does a work from home remote patient access representative do?

A Work From Home Remote Patient Access Representative is responsible for assisting patients with the registration process, verifying insurance information, scheduling appointments, and answering questions regarding healthcare services—all from a remote location. They serve as the first point of contact for patients accessing healthcare services, ensuring that all necessary information is collected accurately and efficiently. This role typically involves using phone, email, or online chat communication to interact with patients and healthcare providers. Excellent communication and organizational skills are important for success in this position.

What are the key skills and qualifications needed to thrive as a work from home remote patient access representative?

To excel as a Work From Home Remote Patient Access Representative, you need strong customer service skills, knowledge of medical terminology, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and secure communication tools is important for daily tasks. Outstanding communication, attention to detail, and problem-solving abilities are essential soft skills for effectively assisting patients and coordinating care remotely. These skills ensure accurate patient information management, seamless scheduling, and a positive experience for both patients and healthcare providers.

What are some common challenges faced by work from home remote patient access representatives, and how can they be managed?

Remote Patient Access Representatives often encounter challenges such as managing high call volumes, maintaining patient data accuracy, and ensuring effective communication with both patients and healthcare teams. Working from home can also bring distractions and require strong time management skills. To overcome these challenges, it's important to establish a dedicated workspace, use reliable technology, and participate in regular team check-ins to stay aligned with organizational goals. Developing strong organizational habits and keeping up to date with healthcare regulations also contribute to success in this role.

What is the difference between Work From Home Remote Patient Access Representative vs Work From Home Medical Scheduler?

AspectWork From Home Remote Patient Access RepresentativeWork From Home Medical Scheduler
Primary RoleHandles patient intake, verifies insurance, and schedules appointmentsSchedules, reschedules, and manages patient appointments
Required CredentialsHigh school diploma or equivalent; healthcare experience often preferredHigh school diploma or equivalent; healthcare or scheduling experience beneficial
Work EnvironmentRemote, healthcare office or call centerRemote, healthcare office or call center
Common EmployerHospitals, clinics, healthcare providersHospitals, clinics, healthcare providers

Both roles are remote healthcare positions requiring similar credentials and work environments. The main difference is that the Remote Patient Access Representative focuses on patient intake and insurance verification, while the Medical Scheduler primarily manages appointment scheduling. Understanding these distinctions can help job seekers choose the role that best fits their skills and career goals.

What job categories do people searching Work From Home Remote Patient Access Representative jobs in Addison, IL look for?

The top searched job categories for Work From Home Remote Patient Access Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Work From Home Remote Patient Access Representative jobs?

Cities near Addison, IL with the most Work From Home Remote Patient Access Representative job openings:

Work From Home Remote Patient Access Representative jobs near you
Infographic showing various Work From Home Remote Patient Access Representative job openings in Addison, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,691 per year, or $19.1 per hour.

NICE Platform Administrator - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

NICE Platform Administrator - Work From Home
We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Platform Administrator Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Platform Administrator Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Platform Administrator, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Platform Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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