ZipRecruiter

Log In

2

Work From Home Puerto Rico University Jobs (NOW HIRING)

RelateCare

$11/hr

Receiving inbound calls from patients looking to schedule physician appointments * Connecting ... Puerto Rico (Required) Work Location: Remote

Flex HR

Tax Advisor - Remote - Puerto Rico Focus

$85K - $115K/yr

TAX ADVISOR Remote Flexibility - Puerto Rico Focus • $85,000 - $115,000 • Full-Time ABOUT THE ... NOTE FROM YOUR RECRUITER This role is being filled through Flex HR - we work directly with our ...

Earn Haus

Work from Home

Trussville, AL · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Redfield, AR · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

next page

Showing results 1-20

All JobsPuerto Rico University JobsWork From Home Puerto Rico University Jobs

Work From Home Puerto Rico University information

What cities are hiring for Work From Home Puerto Rico University jobs? Cities with the most Work From Home Puerto Rico University job openings:
What states have the most Work From Home Puerto Rico University jobs? States with the most job openings for Work From Home Puerto Rico University jobs include:
What job categories do people searching Work From Home Puerto Rico University jobs look for? The top searched job categories for Work From Home Puerto Rico University jobs are:
Work From Home Puerto Rico University jobs near you
Infographic showing various Work From Home Puerto Rico University job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 95% Full Time, and 3% Part Time. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.
Customer Service Representative (San Juan, Puerto Rico)

Customer Service Representative (San Juan, Puerto Rico)

Helpware Inc

San Juan, PR • On-site, Remote

$12.50/hr

Full-time

Posted 9 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: Puerto Rico | Office: Remote | Schedule: Monday to Friday | Hours: 8 am - 8 pm CST
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Benefits
  • $12.5 USD per hour.
  • Work from home.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience
  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • Bilingual in Spanish (C1) & English (C1).

Skills & Responsibilities
  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

Apply