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Work From Home Optimum Customer Service Jobs in Boca Raton, FL

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home. As a Customer ...

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Work From Home Optimum Customer Service information

See Boca Raton, FL salary details

$9

$17

$25

How much do work from home optimum customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for work from home optimum customer service in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Optimum Customer Service position, and why are they important?

To thrive as a Work From Home Optimum Customer Service representative, you need strong communication skills, problem-solving abilities, and prior experience in customer service, often complemented by a high school diploma or equivalent. Familiarity with CRM software, VoIP phone systems, and basic troubleshooting for home internet or cable services is commonly required. Standout soft skills include patience, active listening, adaptability, and the ability to manage time effectively while working independently. These skills ensure exceptional customer experiences, efficient resolution of issues, and consistent performance in a remote environment.

How to get hired for remote customer service?

To get hired for remote customer service roles, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some positions may prefer prior customer service experience or relevant certifications. Applying through company websites, tailoring your resume to highlight relevant skills, and demonstrating a professional remote work environment can improve your chances of securing a position.

What does a typical day look like for a Work From Home Optimum Customer Service?

A typical day involves handling customer inquiries via phone, chat, or email, providing troubleshooting support for cable, internet, or billing issues, and documenting interactions in the company’s CRM system. You’ll often collaborate with remote supervisors and peers through virtual meetings or messaging platforms to stay updated on product changes, promotions, and company policies. The work is structured around scheduled shifts, but there is flexibility since you work from home. Customer needs can vary throughout the day, so adaptability and multitasking are key to managing multiple cases effectively.

What is a Work From Home Optimum Customer Service?

A Work From Home Optimum Customer Service job involves assisting Optimum customers remotely with billing inquiries, technical support, service changes, and general account issues. Representatives communicate via phone, chat, or email to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services. Employees typically need a reliable home internet connection and a quiet workspace. Training is provided to ensure agents can deliver high-quality customer support.

What are popular job titles related to Work From Home Optimum Customer Service jobs in Boca Raton, FL? For Work From Home Optimum Customer Service jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Work From Home Optimum Customer Service jobs in Boca Raton, FL look for? The top searched job categories for Work From Home Optimum Customer Service jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Work From Home Optimum Customer Service jobs? Cities near Boca Raton, FL with the most Work From Home Optimum Customer Service job openings:
Work From Home Optimum Customer Service jobs near you
Infographic showing various Work From Home Optimum Customer Service job openings in Boca Raton, FL as of August 2026, with employment types broken down into 75% Full Time, 16% Part Time, 6% Temporary, and 3% Contract. Highlights an 23% In-person, and 77% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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