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Work From Home Omni Channel Jobs in Decatur, GA (NOW HIRING)

QAD, Inc.

Sr. Channel Manager, Global SaIes

Atlanta, GA · Remote

$260K - $280K/yr

We are a virtual-first company, enabling our team to work primarily from home, while fostering a ... We have a strategic opening for a Senior Channel Manager at a pivotal moment for QAD. Right now is ...

QAD, Inc.

Sr. Channel Manager, Global SaIes

Atlanta, GA · Remote

We are a virtual-first company, enabling our team to work primarily from home, while fostering a ... We have a strategic opening for a Senior Channel Manager at a pivotal moment for QAD. Right now is ...

Evergreen Insurance

Be Seen First

Entry Level Insurance Rep - Work From Home

Atlanta, GA · Remote

$500/wk

Part time sales, $500/sale, no cold calling Compensation: $300 - $700/ week Employment type: part-time We are in the life insurance industry, have families that are reaching out to us to BUY, and do ...

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Work From Home Omni Channel information

What are the key skills and qualifications needed to thrive as a work from home omni channel specialist, and why are they important?

To thrive as a Work From Home Omni Channel specialist, you need strong customer service abilities, multitasking skills, and familiarity with digital communication platforms—often backed by a high school diploma or equivalent. Proficiency with CRM systems, chat software, email platforms, and sometimes telephony or helpdesk tools is typically required. Outstanding written and verbal communication, problem-solving, and self-motivation set top performers apart in this remote environment. These skills ensure efficient, high-quality customer interactions across multiple channels, which is crucial for maintaining customer satisfaction and operational effectiveness.

What is the difference between Work From Home Omni Channel vs Work From Home Customer Service Representative?

AspectWork From Home Omni ChannelWork From Home Customer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in multi-channel supportHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office with multi-channel tools (phone, chat, email)Home office primarily via phone and email
Industry UsageRetail, tech, healthcare, and more with multi-platform supportRetail, telecom, and service industries

Work From Home Omni Channel roles involve supporting customers across multiple communication channels, requiring familiarity with various support tools. In contrast, Work From Home Customer Service Representatives typically handle customer inquiries via phone and email. Both roles are remote, but Omni Channel positions demand broader multi-platform skills, making them suitable for candidates with diverse support experience.

What is a work from home omni channel job?

Work From Home Omni Channel jobs are remote positions where employees manage customer interactions across multiple communication channels, such as phone, email, chat, and social media, from their home environment. These roles are common in customer service, support, and sales, requiring professionals to deliver a seamless experience regardless of the channel customers use. Effective multitasking, strong communication skills, and proficiency with various digital platforms are essential for success in these roles. Many companies hire for these positions to provide flexible service and meet the needs of customers in different ways.

How does a work from home omni channel role typically coordinate with different teams to ensure a seamless customer experience?

In a Work From Home Omni Channel role, you’ll regularly collaborate with customer support, technical, and sales teams through virtual meetings and shared digital platforms. Communication is key, as you’ll need to relay customer feedback, escalate issues, and stay aligned on promotions or product updates. Most companies provide structured workflows and tools like CRM systems to help unify communications across phone, email, chat, and social media. This cross-functional teamwork ensures that customers receive consistent and efficient support, regardless of the contact channel.
What are popular job titles related to Work From Home Omni Channel jobs in Decatur, GA? For Work From Home Omni Channel jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Work From Home Omni Channel jobs in Decatur, GA look for? The top searched job categories for Work From Home Omni Channel jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Work From Home Omni Channel jobs? Cities near Decatur, GA with the most Work From Home Omni Channel job openings:
Work From Home Omni Channel jobs near you

Sr. Channel Manager, Global SaIes

QAD, Inc.

Atlanta, GA • Remote

$260K - $280K/yr

Full-time

Re-posted 29 days ago

Job description

Company Description

QAD is building a world-class SaaS company, providing enterprise software solutions globally. We are a virtual-first company, enabling our team to work primarily from home, while fostering a collaborative culture focused on growth, innovation, and well-being. We value diversity and strive for an inclusive environment where everyone feels empowered to contribute to our success.

Job Description

We have a strategic opening for a Senior Channel Manager at a pivotal moment for QAD. Right now is the ideal time for an ambitious "hunter" partner professional to come on board and make a significant impact.

This role is dedicated to accelerating our most strategic global partnerships, specifically focusing on TCS & other Global System Integrators (GSIs). You will be responsible for building and executing a comprehensive Go-To-Market (GTM) plan to generate joint pipeline and drive co-selling activities. You will lead the charge in positioning the QAD Adaptive Applications (the intelligent backbone) and Champion AI (Agentic AI for manufacturing) to global manufacturers, leveraging the massive reach and industrialized delivery expertise of our GSI partners.

You will own the partner relationship and be responsible for driving end-to-end deal progression through the channel from joint prospecting to closure, directly contributing to our exponential revenue growth.

Why This Role Stands Out

  • High-Impact Compensation: Designed to reward top-tier performance. Base: $130K - $140k. OTE: $260K - $280K. Uncapped upside for those who exceed pipeline and revenue targets.

  • Strategic Autonomy: Your partnership patch is yours. You drive the GTM strategy with TCS & other Global System Integrators (GSIs), owning the executive relationships and leading the co-sell deals.

  • Market-Leading Solution: Sell the #1 platform for manufacturers that replaces rigid legacy systems with an intelligent "System of Action".

  • Virtual-First Culture: Work from anywhere. QAD is built for top performers who manage their time and results, not their commute. There is a preference for the selected candidate to ideally work from Eastern time zone or Central time zone in the U.S.

Key Responsibilities

  • TCS & other Global System Integrators (GSIs) GTM Execution: Build and execute a multi-region GTM plan with TCS & other Global System Integrators (GSIs), focusing on their "migration factory" to move mid-market manufacturers off legacy ERP systems.

  • Hunter Mentality: Proactively "hunt" for new logo opportunities within the TCS & other Global System Integrators (GSIs) ecosystem, generating joint pipeline through account mapping and outbound partner-led motions.

  • Joint Pipeline Growth: Own the commercial engagement and deal progression for partner-led opportunities, ensuring alignment between QAD Sales and GSI teams.

  • Strategic Account Planning: Develop Tiered account plans for key GSI-led accounts, including whitespace analysis, persona mapping, and joint action plans.

  • Resource Orchestration: Coordinate internal resources (Solution Engineers, CSMs, and Services) to support complex partner-led deals.

  • Partner Governance & Reporting: Maintain and foster executive relationships at TCS & other Global System Integrators (GSIs), deliver accurate pipeline forecasting and execute Quarterly Business Reviews (QBRs) with partners and QAD executives.

Qualifications

  • Experience: Minimum of 5-7 years of proven success in channel management or enterprise software sales, specifically within the ERP or manufacturing software industry.

  • GSI Expertise: 3+ years of experience managing Global System Integrator (GSI) relationships. Experience specifically with TCS & other Global System Integrators (GSIs) is a major bonus.

  • Direct Contributor Success: A track record of carrying and exceeding an individual quota or partner-sourced revenue target.

  • Manufacturing Domain: Deep understanding of manufacturing business processes and the competitive landscape for "Systems of Action".

  • Communication Skills: Exceptional writing, editing, and presentation skills-you must be able to sell a vision based on business outcomes and ROI.

  • Education: Bachelor's degree in Business, Marketing, or a related field.

  • Travel: Willingness to travel up to 40-50% to engage with partners and customers globally.

Additional Information

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote

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