A Work From Home Mercado Libre agent typically handles customer inquiries via email, chat, or phone, assists sellers and buyers with issues related to orders, payments, and account management, and helps troubleshoot problems on the platform. You may also be responsible for documenting cases, escalating complex issues to specialized teams, and staying updated on platform policies or new features. Collaboration with other remote agents or supervisors often happens through digital communication tools, and daily tasks require strong organization and prompt response times. This variety ensures each day is dynamic and provides plenty of opportunities to develop your customer service skills.