A typical workday involves answering inbound calls from Medicare beneficiaries, providing information about coverage options, plan benefits, and resolving questions or concerns. Representatives may also process enrollment requests, document call interactions, and follow up on unresolved issues. You’ll work independently but remain connected with your team through virtual meetings, chat platforms, and regular check-ins with management. Many employers provide a structured schedule, ongoing training, and access to support resources to help you succeed while working remotely.