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Work From Home Medical Call Center Agent Jobs (NOW HIRING)

ACD Connect

Remote Call Center Agent

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to ... This is a work from home position* Due to our current state contracts, we are unable to hire ...

Perun HR

Call Center Agent (100% Remote) **US ONLY**

$15.25 - $20.25/hr

Call Center Agent (100% Remote) US ONLY Pasadena, CA, United States Or refer someone Job Openings ... work from home! RESPONSIBILITIES: Answer customers' inquiries with exceptional customer service ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to ... This is a work from home position* >>>>> Due to our current state contracts, we are unable to hire ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to ... This is a work from home position* >>>>> Due to our current state contracts, we are unable to hire ...

ACD Connect, LLC

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to ... This is a work from home position* >>>>> Due to our current state contracts, we are unable to hire ...

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

Medical City Arlington

Customer Service Call Center Agent

$15.75 - $20.50/hr

We have an exciting opportunity for you to join Work from Home which is part of the nation ... Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and ...

New

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All Jobsremote JobsWork From Home Medical Call Center Agent Jobs

Work From Home Medical Call Center Agent information

See salary details

$10

$17

$25

How much do work from home medical call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for work from home medical call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a work from home medical call center agent?

A Work From Home Medical Call Center Agent is a remote employee who handles phone calls for healthcare organizations, such as hospitals, clinics, or insurance companies. Their responsibilities typically include answering patient inquiries, scheduling appointments, providing information about medical services, and sometimes assisting with billing questions. These agents use specialized software to access patient records and ensure privacy and confidentiality. Working from home allows them to perform these duties without being physically present in a call center.

What are the key skills and qualifications needed to thrive as a work from home medical call center agent?

To thrive as a Work From Home Medical Call Center Agent, you need a solid understanding of medical terminology, strong customer service abilities, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health records (EHR) systems, and secure data handling protocols is typically required. Excellent communication, active listening, and problem-solving skills are essential for effectively assisting patients remotely. These skills ensure accurate information delivery, patient satisfaction, and compliance with healthcare regulations in a virtual environment.

What are some common challenges faced by work from home medical call center agents, and how can they be managed?

Work From Home Medical Call Center Agents often encounter challenges such as maintaining clear communication with patients, managing high call volumes, and staying updated with medical protocols remotely. To address these, agents should ensure a quiet and organized workspace, use reliable technology, and participate in ongoing training provided by their employer. Collaboration with remote supervisors and team members via chat or video meetings also helps agents stay connected and supported, ensuring they deliver accurate and compassionate service.

What is the difference between Work From Home Medical Call Center Agent vs Medical Customer Service Representative?

AspectWork From Home Medical Call Center AgentMedical Customer Service Representative
CredentialsHigh school diploma, healthcare knowledge, communication skillsHigh school diploma, customer service skills, healthcare familiarity
Work EnvironmentRemote call center setup, home officeOffice or remote, often customer-facing roles
Employer & Industry UsageHealthcare providers, insurance companies, telehealthHospitals, clinics, insurance companies, healthcare providers
Job FocusHandling medical inquiries, appointment scheduling, insurance verificationAssisting patients, billing, general healthcare questions

While both roles involve healthcare communication, the Work From Home Medical Call Center Agent primarily handles medical inquiries and insurance-related tasks remotely, whereas the Medical Customer Service Representative may work in-office or remotely, focusing on patient assistance and billing. The call center agent role emphasizes telecommunication skills in a remote setting, often requiring specific healthcare knowledge.

What cities are hiring for Work From Home Medical Call Center Agent jobs?

Cities with the most Work From Home Medical Call Center Agent job openings:

What states have the most Work From Home Medical Call Center Agent jobs?

States with the most job openings for Work From Home Medical Call Center Agent jobs include:

Work From Home Medical Call Center Agent jobs near you

Remote Call Center Agent

ACD Connect

Remote

$10/hr

Other

Retirement

Re-posted 29 days ago

Job description

Part Time Remote Call Center Agent

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

  • Answer incoming calls and respond to customer's emails
  • Maintain a friendly and professional tone on all calls and interactions with customers
  • Management and resolve customer complaints
  • Input customer donations in the computer system
  • Identify and escalate issues to supervisors
  • Provide client service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints/issues using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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