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Work From Home Labcorp Customer Service Jobs in Florida

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home. As a Customer ...

AO Globe Life

WFH Customer Service Team Manager

Orlando, FL · On-site +1

$95K - $115K/yr

  • Medical

  • Life

If you have experience in leadership, management, operations, customer service, or team development ... 100% Remote Work * Work from anywhere within the United States * No commuting or office ...

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All JobsLabcorp Customer Service JobsWork From Home Labcorp Customer Service JobsWork From Home Labcorp Customer Service Jobs in Florida

Work From Home Labcorp Customer Service information

What is the difference between Work From Home Labcorp Customer Service vs Work From Home Labcorp Medical Customer Service?

AspectWork From Home Labcorp Customer ServiceWork From Home Labcorp Medical Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare or medical customer service experience
Work EnvironmentRemote call center or customer supportRemote healthcare support, often with medical terminology
Employer & IndustryLabcorp, healthcare diagnosticsLabcorp, healthcare diagnostics with a focus on medical inquiries
Common Search IntentCustomer service roles in healthcareMedical-specific customer support roles in healthcare

Work From Home Labcorp Customer Service primarily involves general customer support for healthcare diagnostics, while Work From Home Labcorp Medical Customer Service focuses on medical-related inquiries requiring healthcare knowledge. Both roles are remote, require similar credentials, but differ in medical expertise and support scope.

Does Work From Home Labcorp Customer Service have remote jobs?

Yes, Work From Home Labcorp Customer Service positions are available as remote jobs. These roles typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What are popular job titles related to Work From Home Labcorp Customer Service jobs in Florida?

For Work From Home Labcorp Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Work From Home Labcorp Customer Service jobs in Florida look for?

The top searched job categories for Work From Home Labcorp Customer Service jobs in Florida are:

What cities in Florida are hiring for Work From Home Labcorp Customer Service jobs?

Cities in Florida with the most Work From Home Labcorp Customer Service job openings:

Work From Home Labcorp Customer Service jobs near you

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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