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Work From Home It Frontline Support Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Nocatee, FL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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theITSC

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Remote IT Support (WFH Tech Advisor)

Garland, TX · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Gardendale, AL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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theITSC

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Remote IT Support (WFH Tech Advisor)

Gwinnett, GA · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Green Valley, AZ · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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Sysco

IT Audit Manager

Houston, TX · Remote

$121K - $202K/yr

Critical Next Step, Apply Here: -From-Home/IT-Audit-Manager_R257060-1 This position is responsible ... Strong engagement in work activities that elevates the engagement of your team overall.

Kim Luxe Travel

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to ... Provide clear information about destinations, travel guidelines, and company procedures * Follow up ...

Kim Luxe Travel

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to ... Provide clear information about destinations, travel guidelines, and company procedures * Follow up ...

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Work From Home It Frontline Support information

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How much do work from home it frontline support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for work from home it frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a work from home IT frontline support?

A Work From Home IT Frontline Support job involves providing technical assistance to users remotely. Responsibilities include troubleshooting hardware and software issues, responding to IT service requests, and guiding users through solutions. Support is typically delivered via phone, chat, or email. Strong communication skills and technical knowledge are essential to resolving issues efficiently.

What does a work from home IT frontline support do?

As a Work From Home IT Frontline Support specialist, your daily responsibilities include responding to user support requests, diagnosing and resolving technical issues remotely, and escalating more complex problems to higher-level IT staff if needed. You'll often use ticketing systems to track and document each case, guide users through troubleshooting steps via phone or chat, and ensure devices and software are functioning correctly. Collaboration with other IT team members is common, especially when addressing widespread or recurring issues. Meeting response time targets and delivering excellent customer service are key aspects of this remote role.

What skills and qualifications are needed for work from home IT frontline support?

To thrive as a Work From Home IT Frontline Support specialist, you need solid troubleshooting skills, technical knowledge of computer systems, networks, and software, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is often required. Excellent problem-solving abilities, patience, and strong verbal and written communication are crucial soft skills in this position. These capabilities ensure timely resolution of user issues, clear remote assistance, and high customer satisfaction in a virtual support environment.

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Work From Home It Frontline Support jobs near you
Infographic showing various Work From Home It Frontline Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Remote IT Support (WFH Tech Advisor)

theITSC

Nocatee, FL • Remote

$45K - $65K/yr

Full-time

Medical, PTO

Posted 3 days ago

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Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for ALL Shifts

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.