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Work From Home It Frontline Support Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Amarillo, TX · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Fayetteville, AR · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Montgomery, AL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Sedona, AZ · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Jacksonville, FL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Macon, GA · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Moscow, ID · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

Redpanda Data

IT Engineer

Responsibilities : • Drive frontline support - triage and resolve remote end-user issues • ... your work for coordination within the IT team Qualifications : Required : • 2-4+ years of ...

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How much do work from home it frontline support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for work from home it frontline support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Work From Home IT Frontline Support job?

A Work From Home IT Frontline Support job involves providing technical assistance to users remotely. Responsibilities include troubleshooting hardware and software issues, responding to IT service requests, and guiding users through solutions. Support is typically delivered via phone, chat, or email. Strong communication skills and technical knowledge are essential to resolving issues efficiently.

What are the typical daily responsibilities for a Work From Home IT Frontline Support specialist?

As a Work From Home IT Frontline Support specialist, your daily responsibilities include responding to user support requests, diagnosing and resolving technical issues remotely, and escalating more complex problems to higher-level IT staff if needed. You'll often use ticketing systems to track and document each case, guide users through troubleshooting steps via phone or chat, and ensure devices and software are functioning correctly. Collaboration with other IT team members is common, especially when addressing widespread or recurring issues. Meeting response time targets and delivering excellent customer service are key aspects of this remote role.

What are the key skills and qualifications needed to thrive in the Work From Home It Frontline Support position, and why are they important?

To thrive as a Work From Home IT Frontline Support specialist, you need solid troubleshooting skills, technical knowledge of computer systems, networks, and software, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is often required. Excellent problem-solving abilities, patience, and strong verbal and written communication are crucial soft skills in this position. These capabilities ensure timely resolution of user issues, clear remote assistance, and high customer satisfaction in a virtual support environment.

More about Work From Home It Frontline Support jobs
What cities are hiring for Work From Home It Frontline Support jobs? Cities with the most Work From Home It Frontline Support job openings:
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Work From Home It Frontline Support jobs near you
Infographic showing various Work From Home It Frontline Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

IT Support Engineer

Media Plan

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Media Plan is seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company. The right person is equally comfortable troubleshooting a critical issue in real time, supporting an executive before an important meeting, and designing scalable systems that eliminate entire categories of future problems.
Key Responsibilities and Duties:
  • Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
  • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
  • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution
  • Install, configure, and troubleshoot software applications and endpoint management tools
  • Document solutions, create knowledge base articles, and maintain standard operating procedures
  • Maintain employee IT profiles and ensure each user's computer remains compliant with company IT and security policies
  • Identify recurring issues and recommend process or system improvements
  • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software.

Requirements
Skills:
  • Experience in an IT Engineer/Technician role with exposure to AV environments.
  • Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
  • Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
  • Proven ability to work and deliver effectively within defined measures of success.
  • An analytical and pragmatic problem-solving focus.
  • Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).
  • Helpdesk experience (Freshdesk, Service Now etc)
  • Experience with the O365 suite of applications and tools.
  • Experience of WAN technologies such as MPLS and site-to-site VPN.
  • Experience of SD-WAN, internet breakout, and web-filtering technologies.

Embark on a rewarding journey where your technical expertise fuels operational excellence! We're looking for passionate individuals eager to grow their IT career while making a real difference in our organization's success.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Wellness Resources

Apply