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Work From Home Incident Management Team Jobs (NOW HIRING)

... team to focus on higher-value judgment work * Partner with Engineering and Data teams to pilot ... Accountable for outcomes across the full incident lifecycle, from detection through remediation and ...

This position is also responsible along with the incident management team for improving incident ... Works in a traditional climate controlled office environment or from home * Works in a highly ...

We are looking to add an Incident Management Coordinator to the Quality Assurance Team Your overall ... Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting; * Ensures ...

Work from Home

Boise, ID · Remote

$18/hr

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Work from Home

Tucson, AZ · Remote

$18/hr

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

Work from Home

Norfolk, VA · Remote

$18/hr

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Work from Home

Littleton, CO · Remote

$18/hr

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Work from Home

Cleveland, OH · Remote

$18/hr

... team. In this position, you will provide payment assistance solutions such as co-pay cards or ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

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Work From Home Incident Management Team information

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$36.5K

$163.4K

$193.5K

How much do work from home incident management team jobs pay per year?

As of Aug 22, 2026, the average yearly pay for work from home incident management team in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is a Work From Home Incident Management Team?

A Work From Home Incident Management Team is a group of professionals who handle and resolve incidents or disruptions affecting remote employees and company operations. They are responsible for identifying, assessing, and responding to incidents such as IT outages, security breaches, or other emergencies that occur while staff are working remotely. Their goal is to minimize downtime, ensure business continuity, and maintain clear communication during incidents. These teams coordinate with IT, HR, and other departments to implement solutions and mitigate risks associated with remote work environments.

How does the Work From Home Incident Management Team coordinate effectively during critical incidents?

The Work From Home Incident Management Team relies on a combination of real-time communication tools, such as instant messaging and video conferencing, to ensure rapid response and clear coordination during incidents. Team members often follow well-defined escalation protocols and participate in virtual stand-ups to stay updated on incident status and responsibilities. Despite working remotely, collaboration remains strong through shared documentation platforms and regular debrief sessions. This structure allows the team to act quickly and efficiently, even when physically distributed.

What are the key skills and qualifications needed to thrive as a Work From Home Incident Management Team member, and why are they important?

To thrive as a Work From Home Incident Management Team member, you need strong analytical skills, problem-solving abilities, and knowledge of incident management frameworks, often supported by a background in IT or related fields. Familiarity with ticketing systems like ServiceNow, ITIL certifications, and remote collaboration tools are typically required. Exceptional communication, attention to detail, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure timely resolution of incidents, minimize business disruptions, and maintain high service quality in a remote environment.
More about Work From Home Incident Management Team jobs

What cities are hiring for Work From Home Incident Management Team jobs?

Cities with the most Work From Home Incident Management Team job openings:

What states have the most Work From Home Incident Management Team jobs?

States with the most job openings for Work From Home Incident Management Team jobs include:

What job categories do people searching Work From Home Incident Management Team jobs look for?

The top searched job categories for Work From Home Incident Management Team jobs are:

Infographic showing various Work From Home Incident Management Team job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Full-time, Per diem

Re-posted 13 hours ago


Job description

It's a great feeling to work for a company that does so much good for others around the world!

Education Req: Four-year bachelor's degree in emergency management, Homeland Security, Public Administration or related field preferred. Candidates without a bachelor's degree may substitute one year of relevant work experience for each year of education.

Applicants are required to demonstrate prior completion of Incident Command System training, including the following FEMA independent study courses:
IS-100.c Incident Command System
IS-200.b ICS for Single Resources
IS-700.b National Incident Management System
IS-800.c National Response Framework
Additionally, applicants must complete the following in person courses:
ICS 300 - Intermediate ICS for Expanding Incidents
ICS 400 - Advanced ICS Command and General Staff - Complex Incidents
* Proof of course completion for each course above will be required for consideration.


Preferred Courses:
Completion of one or more of the following courses is preferred:
O-305 All Hazards Type 3 Incident Management Team
L-958/ICS-430/ICS 331 Operations Section
ICS-440/ E/L-164 Planning Section
L-967/ICS-450 Logistics Section
L-973 / ICS-460 Finance Section

Experience Req: At least five years experience working for a government agency in a first responder capacity (Fire, Rescue, EMS, Law Enforcement, Public Health, Emergency Management or equivalent), with at least 2 years experience in a leadership role (ICS Unit-Level position-equivalent or above).

Summary: National EMR consistently seeks talented and hard-working individuals who are eager to assist impacted communities and first responders on an "as needed basis" as reservist employees. Reservists (YOU) are part of an elite, all-hazards response cadre who are available to work intermittently, commit to working when needed, and travel/deploy within 24-48 hours. The cadre plays a key role in keeping National EMR ready to deploy the right people in the right jobs quickly in an emergency management situation. These situations could include hurricane responses, mass shooting(s), wildfire responses, and more. As a company we have responded to every major US incident that has occurred in the last 25 years. We are proud of our record and reputation but recognize we can't do this without our reservists. Reservists are often retired local, state, or federal civil service employees who consider this line of work as a movement or a calling. Is this your calling? Are you ready to serve?


This is NOT a full-time job. Reservists may be deployed to fulfill any role specifically related to the incident, and deployment roles will be based on reservists' skills, performance, and experience. National EMR does not guarantee length or frequency of deployments. You will be paid for the actual number of hours worked. Pay scales are based on the job classification as determined by National EMR.


National EMR was built on the premise of filling gaps and serving those with the greatest needs in a disaster. National EMR has spent most of our time in the emergency support functions (ESF) of mass care, emergency assistance, housing, human services, public health, and medical services as our core mission areas. Reservists are responsible for maintaining personal readiness and your "active/eligible" status. Reservists will be entering into a fast-paced, ever-shifting, high-pressure environment. You are expected to perform well, make informed decisions, and be prepared to work nights, weekends, and holidays.


To successfully perform the essential functions of a reservist, the employee may be expected to perform the following, with or without reasonable accommodations, in accordance with the Americans with Disabilities Act of 1990.


Responsibilities and Duties:

Reservists may be assigned to any role within an emergency response under the Incident Command System (ICS) structure. Duties include, but are not limited to:

1.Deploy as part of an all-hazards IMT during emergencies, disasters, public health incidents, special events, or planned operations.
2.Perform assigned ICS position responsibilities in accordance with NIMS and ICS doctrine.
3.Assist with incident action planning, operational coordination, resource management, and situational awareness.
4.Participate in briefings, planning meetings, and command/general staff activities.
5.Support establishment and operation of Incident Command Posts (ICP), Emergency Operations Centers (EOC), Joint Operations Centers (JOC), or Unified Command structures.
6.Maintain accurate incident documentation and records.
7.Understand and adhere to the National EMR Policies and Procedures Manual, Uniform Handbook, and Operations Manual.
8.Maintain personal readiness to deploy within 6-12 hours of activation, including updated availability in National EMR's mobile application.
9.Complete agency-directed training through the learning management system, including Just-In-Time (JIT) training and mission-specific modules.
10.Promote a culture of safety by identifying hazards, reporting safety concerns immediately, and following established safety protocols.
11.Foster a culture that encourages team members to work safely, identify potential hazards, and report safety concerns immediately to their direct chain of command.
12.Participate in, assist, or supervise a workforce that will conduct disaster preparedness, response, and recovery initiatives as needed.
13.Be receptive and flexible to serve in any position when responding to critical circumstances which may have obstacles and/or challenges that need to be overcome.
14.Be able to solve day-to-day operational issues and reach short-term performance goals.
15.Support survivors and communities during disasters by being readily available to assist at a moment's notice.
16.Other duties as assigned.

Requirements:

1.Must maintain deployable status and the physical/mental readiness to work in emergency environments on short notice.
2.Adhere to high standards of professional integrity and comply with all applicable federal, state, and local laws and workplace expectations.
3.Provide proof of valid driver's license and driving record in good standing with no restrictions (subject to review annually).
4.Successfully pass a background check and drug screening (pre-deployment and random).
5.Demonstrate the ability to:
a.Work collaboratively across disciplines and communicate effectively (verbal and written).
b.Respond sensitively to diverse cultural, socioeconomic, and community needs.
c.Navigate high-stress environments with sound judgment and composure.
d.Operate independently or as part of a multidisciplinary team with limited supervision.
e.Use Microsoft Office and communication tools (radio, satellite phone, mobile apps).
f.Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
g.Maintain professional skills, including strong interpersonal and non-verbal communication.
h.Perform physical activity such as extensive walking, stretching, bending, and occasionally lifting and/or exceeding 50 lbs.
6.Must be capable of maintaining physical endurance and focus during extended operations (12-hour shifts, nights, weekends, holidays).
7.Must be available for on-call duty and may be required to work flexible hours, including nights, weekends, and holidays, to support emergency response and deployment operations.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.