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Work From Home Inbound Outbound Call Center Jobs in Columbia, SC

WNS Global Services

Senior Associate

Columbia, SC · Remote

$19/hr

Maintain a dedicated, quiet work-from-home environment free from distractions, ensuring readiness ... Prior customer service or call center experience in a fast-paced, high-volume environment, handling ...

WNS Global Services

Senior Associate

Columbia, SC · On-site +1

$19/hr

... quiet work-from-home environment free from distractions, ensuring readiness for remote work ... call center experience in a fast-paced, high-volume environment, handling back-to-back calls and ...

WNS Global Services

Senior Associate

Columbia, SC · Remote

Maintain a dedicated, quiet work-from-home environment free from distractions, ensuring readiness ... Prior customer service or call center experience in a fast-paced, high-volume environment, handling ...

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Work From Home Inbound Outbound Call Center information

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How much do work from home inbound outbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home inbound outbound call center in Columbia, SC is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $18.27 per hour, depending on experience, location, and employer.

What is a work from home inbound outbound call center?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are the key skills and qualifications needed to thrive in a work from home inbound outbound call center position?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What are some common challenges faced by work from home inbound outbound call center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

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For Work From Home Inbound Outbound Call Center jobs in Columbia, SC, the most frequently searched job titles are:

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Work From Home Inbound Outbound Call Center jobs near you
Infographic showing various Work From Home Inbound Outbound Call Center job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,826 per year, or $15.8 per hour.

Call Center Representative - Medicaid Member Support (Bilingual English/Spanish)

Conduent, Inc.

Columbia, SC • On-site, Remote

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description


Call Center Representative - Medicaid Member Support (Bilingual English/Spanish)
Location: Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC)
Pay Rate: $17.50 per hour
Employment Type: Full time
Shift Information: 40 hours per week
Job Summary:
We're hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.
Key Responsibilities:
  • Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
  • Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for Medicaid members to ensure their needs are met.
  • Navigate across multiple computer screens while accessing and reviewing information from various applications.
  • Utilizes 5 systems to gather information and document up to 3 systems

Required Qualifications:
  • Must be 18 years of age or older.
  • Have a High School Diploma or an equivalent of education required.
  • Must be able to submit to a pre-employment screening.
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
  • Customer service or call center experience preferred.
  • Must pass the Call Center - Service Skills Assessment and Internet Speed test.
  • A minimum of 1-year call center experience in telephone customer service or related experience.
  • Computer literacy and ability to use multiple programs and navigate multiple screens.
  • Comfortable working within established processes and procedures.

Preferred Qualifications:
  • Strong customer service, communication, and problem-solving skills.
  • Experience handling escalated customer concerns and complex issues.
  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Proficiency in navigating multiple systems and maintaining accurate documentation.
  • Attestation to detail, grammar, and spelling accuracy.
  • One year of medical insurance or medical office experience, preferred.
  • Computer system experience with data entry and database documentation knowledge.
  • Previous call center or customer service experience.
  • Experience handling inbound customer support calls.
  • Bilingual skills in English/Spanish preferred.

What We Offer:
  • Pay Rate is $17.50 per hour (Bi-weekly pay), which may be your state's minimum wage. Please take this into consideration when applying.
  • Benefits from day one (medical, dental, vision) for eligible roles.
  • PerkSpot - Employee discount program.
  • Paid time off and holidays.
  • Paid training.
  • Equipment provided.
  • Career growth and advancement opportunities.
  • Supportive and inclusive work environment.
  • No weekend.
  • Training is 4 weeks (8:30 am - 5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
  • Full time schedule (40 hrs. per week)

We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico
Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seatle, Washington, DC
Apply now and make an impact from day one
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
#Remote44
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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