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Work From Home Inbound Outbound Call Center Jobs in Boston, MA

HMG Careers

Work From Home Sales Specialist

Beverly, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Peabody, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Waltham, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home Inbound Outbound Call Center information

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How much do work from home inbound outbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for work from home inbound outbound call center in Boston, MA is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $24.28 per hour, depending on experience, location, and employer.

What is a work from home inbound outbound call center?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are the key skills and qualifications needed to thrive in a work from home inbound outbound call center position?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What are some common challenges faced by work from home inbound outbound call center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

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For Work From Home Inbound Outbound Call Center jobs in Boston, MA, the most frequently searched job titles are:

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Work From Home Inbound Outbound Call Center jobs near you

Remote Licensed Insurance Customer Service & Sales Specialist

NTI

Westwood, MA • Remote

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 29 days ago

Job description

Pay: $17.55 - $20.00 per hour
Job description:
Remote Licensed Insurance Customer Service & Sales Specialist
Full-Time | $17.55–$20.00/hr + Monthly Bonuses | 100% Work-from-Home
Make an Impact From Home – Use Your License to Grow Your Career
Are you a licensed Life & Health Insurance professional looking for a stable, rewarding remote opportunity? Join our growing team as a Licensed Insurance Customer Service & Inbound Sales Specialist, where your experience is valued, your performance is rewarded, and your career can thrive — all from home.
What We Offer:
  • Competitive Pay: $17.55–$20.00 per hour.
  • Monthly Bonuses: $500–$1,000+ based on performance.
  • Top Performers Earn Up to $66,000/year.
  • Work From Home: 100% remote, full-time role.
  • No Nights or Weekends: Predictable weekday schedule.
  • Comprehensive Benefits: Medical, dental, vision.
  • Paid Training: Get the tools and support to succeed.
  • Career Advancement: Clear path to grow into leadership or specialized roles.

What You’ll Do:
  • Handle 40–50+ inbound calls per day from policyholders and potential clients.
  • Provide support with billing, claims, policy changes, and product questions.
  • Use consultative sales techniques to recommend tailored insurance solutions.
  • Meet or exceed performance goals in quality, conversion, and customer satisfaction.
  • Maintain accurate records in our CRM system.
  • Deliver a high-quality customer experience that builds trust and loyalty.
What You Need to Be Considered:
  • Active Life & Health Insurance License in one of the following states:
    • MI, WI, IN, FL, GA, NC, SC, or TX
      (Applicants without a license or outside these states will not be considered)
  • 1+ year experience in customer service, call center, or sales.
  • Excellent verbal communication and problem-solving skills.
  • Ability to work in a fast-paced, performance-driven environment.
  • High-speed internet and a landline or VoIP phone (no mobile phones or hotspots)
  • Must pass a federal background check.
  • Must reside in an eligible state (excluding Dallas, Euless, or San Antonio)

Schedule and Training:
  • Training Start Date: October 2025
  • Training Hours: Monday to Friday, 8:30 AM – 5:00 PM ET
  • Regular Schedule: Weekdays only, between 7:45 AM – 7:00 PM ET
  • No weekends or evening shifts

Why Join Us?
We’re more than just a workplace — we’re a people-first, performance-driven company that believes in recognizing talent, rewarding results, and helping our team members build meaningful careers. You’ll be supported from day one and empowered to achieve your professional goals in a collaborative remote environment.
Apply Now

If you’re a licensed insurance professional ready for a new challenge, a better work-life balance, and real opportunities to grow, we encourage you to apply today.
Job Type: Full-time
Work Location: Remote (Select U.S. States Only)
Benefits:
  • Health, dental, and vision insurance
  • Paid training and licensing
  • Monthly performance bonuses
  • Flexible schedule
  • Long-term career growth opportunities
  • 100% remote work environment
Job Type: Permanent
Benefits:
  • Dental insurance
  • Health insurance
  • Work from home
Work Location: Remote