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Work From Home Inbound Outbound Call Center Jobs in Utah

The Jernigan Agency

WORK FROM HOME

West Valley City, UT · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

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How much do work from home inbound outbound call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for work from home inbound outbound call center in Utah is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Inbound Outbound Call Center position, and why are they important?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What is a Work From Home Inbound Outbound Call Center job?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are some common challenges faced by Work From Home Inbound Outbound Call Center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

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Work From Home Inbound Outbound Call Center jobs near you
Bilingual Insurance Agent, Inbound Sales

Bilingual Insurance Agent, Inbound Sales

Polly Insurance Agency LLC

Salt Lake City, UT • Remote

$55K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Bilingual Insurance Agent, Inbound Sales

Job Overview

At Polly, we're changing the way people shop for car insurance through technology. If you're a driven personal lines insurance sales agent with a high gear, digital orientation, and a heavy growth emphasis, you'll likely have a strong interest in this position, which is remote based (home office). Our licensed insurance agents are empowered to sell by using Polly's cutting-edge technology products, allowing our agents to earn $55k-$80k+/year, after initial paid training.

Job Overview

As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers, by:

  • Handling an average of 150 inbound leads per month with motivated real-time car buyers

  • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes

  • Provide expert advice and recommendations to our customers and clients

  • Close sales at a strong conversion rate from your high inbound lead flow (no cold calling)

  • Foster an unmatched customer experience at every touchpoint

New Agent Schedule

  • The Polly Sales Center is operational 9:00am - 8:00pm (EST); Monday - Friday and 10-7 on Saturdays.

  • New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET.

  • Schedules will be assigned based on business needs and commence upon completion of full-time training.

Training:

  • During training, you're expected to work full-time and be logged in during training hours.

  • You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time.

  • Group training hours alternate weekly for 4 weeks and consist of 2 weeks of a Monday - Friday 10am-7pm schedule and 2 weeks of a Tuesday-Saturday 10am-7pm schedule.

  • Once training is complete, you will transition to your full time New Agent Schedule listed above.

Compensation

Polly offers a competitive market base salary of 32k-38k annually plus bonus. Salary is based on location and experience. Our average performing agents have the opportunity to make 50k-60k in total compensation annually.

What You'll Need to Succeed

  • A valid Property and Casualty insurance license

  • 1+ year(s) of experience selling auto & home insurance in a Call Center

  • Experience working in a high-volume call center

  • Experience selling multiple carriers and multiple state coverages

  • Solid computer, IT, and systems experience

  • Persuasive; persistent and confident in closing a sale in fast paced setting

  • Excellent communication, organization, and multi-tasking skills

  • Self-initiative to continuously follow up with warm leads to drive deals to completion

  • Experience with AMS360, PL Rater, and/or other rating tools, preferred

  • Bilingual required (Spanish)

  • Home internet connection (cable, fiber or DS) from a major ISP with min 25 Mbps download/5 Mbps upload speeds.

Work & Life, Balanced - We're Here for You:

  • Medical, dental and vision insurance

  • HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit

  • 3 Weeks PTO Allowance

  • Paid Parental leave + baby cash

  • Generous holiday time

  • Matching 401(k) contributions

  • Life & disability Insurance

  • Work from anywhere options

Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.

About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embeddedautomotiveinsurancemarketplace, Polly seamlessly integratescoverageoptions from 40+insurancecarriers into the automotive buyingexperienceat thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.

Annual Compensation 50k-80k+

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