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Work From Home Inbound Call Experts Jobs in Erie, PA

InsuraTec

Sales Representative (Remote)

Erie, PA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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Work From Home Inbound Call Experts information

See Erie, PA salary details

$9

$16

$25

How much do work from home inbound call experts jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for work from home inbound call experts in Erie, PA is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is a Work From Home Inbound Call Experts job?

A Work From Home Inbound Call Experts job involves handling incoming customer calls remotely. You assist with inquiries, provide support, process orders, or troubleshoot issues based on the company's needs. This role requires strong communication skills, a quiet workspace, and a reliable internet connection. Training is usually provided to help you understand company policies and procedures.

What are some common challenges faced by Work From Home Inbound Call Experts, and how can they be addressed?

One common challenge for Work From Home Inbound Call Experts is maintaining focus and productivity in a home environment, where distractions can be more prevalent than in a traditional office. Additionally, handling difficult customer interactions or high call volumes can be stressful without the immediate support of on-site teammates. To address these challenges, experts often set up dedicated, quiet workspaces, follow structured schedules, and make use of team chat platforms for timely support. Many companies also provide robust training, clear performance expectations, and regular check-ins to help remote call experts succeed and stay connected.

What are the key skills and qualifications needed to thrive in the Work From Home Inbound Call Experts position, and why are they important?

To excel as a Work From Home Inbound Call Expert, you need excellent verbal communication, active listening skills, and prior experience in customer service or call center environments. Familiarity with CRM platforms, call routing software, and sometimes industry-specific certifications are typically advantageous. Strong time management, problem-solving abilities, and a friendly, patient demeanor help you stand out in remote customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and productive performance in a home-based setting.

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Work From Home Inbound Call Experts jobs near you
Healthcare Appointment Scheduler (Work From Home)

Healthcare Appointment Scheduler (Work From Home)

Expivia Interaction Marketing Group Inc.

Erie, PA • Remote

Full-time

Re-posted 3 days ago

Job description

Salary: $13-$15

Healthcare Appointment & Scheduling Coordinator (Work From Home)

Company: Expivia Marketing
Location: Work From Home (Initial Training at Expivias Main Office Erie, PA)
Employment Type: Full-Time
Pay: $13.00 - $15.00 per hour (based on experience)

Why You'll Love This Role

Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.

This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.

What You'll Do

  • Answer inbound calls from individuals seeking assistance with scheduling and coordination
  • Schedule, update, and manage appointments using multiple software systems
  • Assist with patient scheduling and service coordination activities
  • Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
  • Communicate professionally and compassionately with callers
  • Verify and document important information accurately
  • Maintain accurate records and detailed notes
  • Protect sensitive information and maintain confidentiality
  • Ensure schedules remain organized and up to date
  • Deliver a positive customer experience on every interaction

What We're Looking For

Required Qualifications:

  • High school diploma or GED
  • Ability to pass a criminal background check and drug screening
  • Reliable high-speed internet connection for remote work
  • Strong computer skills and the ability to navigate multiple systems simultaneously
  • Excellent attendance and punctuality

Preferred Experience:

  • Customer service or call center experience
  • Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
  • Experience in care coordination or service coordination is a plus

The Ideal Candidate

We're looking for individuals who are:

  • Compassionate and genuinely enjoy helping others
  • Calm under pressure and able to problem-solve effectively
  • Organized, detail-oriented, and accurate
  • Comfortable speaking on the phone throughout the day
  • Able to multitask while maintaining quality and efficiency
  • Dependable, professional, and self-motivated
  • Team-oriented with a positive attitude
  • Adaptable and eager to learn new systems and processes

Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.


Training & Work From Home

  • Paid in-person training conducted at Expivia Marketing's main office in Erie, PA
  • Permanent work-from-home position after successful completion of training
  • All equipment provided by Expivia Marketing


Compensation & Growth

  • Starting pay of $13.00 - $15.00 per hour, based on experience
  • Opportunities for advancement as Expivia continues to grow
  • Expivia Marketing promotes from within whenever possible
  • Career paths available in leadership, operations, recruiting, and client services


Why Work With Expivia?

At Expivia, you're more than just an employee you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.


If you're looking for a rewarding role where you can help others every day while growing professionally, we'd love to hear from you.