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Work From Home Health Insurance Customer Service Jobs in Virginia

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Having a comprehensive understanding of insurance coverage and being able to interpret and ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Having a comprehensive understanding of insurance coverage and being able to interpret and ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Having a comprehensive understanding of insurance coverage and being able to interpret and ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... Secure your future with life insurance coverage and health insurance reimbursement, prioritizing ...

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All JobsHealth Insurance Customer Service JobsWork From Home Health Insurance Customer Service JobsWork From Home Health Insurance Customer Service Jobs in Virginia

Work From Home Health Insurance Customer Service information

See Virginia salary details

$25.8K

$48K

$72.4K

How much do work from home health insurance customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for work from home health insurance customer service in Virginia is $47,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,500.00 per year, depending on experience, location, and employer.

What is a work from home health insurance customer service representative?

A Work From Home Health Insurance Customer Service representative is a professional who assists customers with their health insurance needs remotely, typically from their own home. They handle inquiries about policies, coverage, claims, billing, and help resolve issues or concerns customers may have. These representatives communicate with clients via phone, email, or chat, providing information and support while maintaining confidentiality and professionalism. This role often requires good communication skills, knowledge of health insurance products, and the ability to navigate multiple computer systems.

What are the key skills and qualifications needed to thrive as a work from home health insurance customer service representative?

To thrive as a Work From Home Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and secure data handling tools is often required. Outstanding communication, patience, and problem-solving skills help you effectively address customer inquiries and concerns. These skills ensure accurate information delivery, strong customer satisfaction, and compliance with privacy regulations in a remote work environment.

What are some common challenges faced by work from home health insurance customer service representatives, and how can they be managed?

One common challenge for remote health insurance customer service representatives is maintaining clear communication with both customers and team members without the benefit of in-person interaction. It can also be challenging to stay updated on frequently changing insurance policies and regulations. To manage these challenges, successful representatives use robust digital communication tools, participate in regular virtual team meetings, and take advantage of available training resources. Proactively organizing information and reaching out for clarification when needed also helps maintain high service standards.

What is the difference between Work From Home Health Insurance Customer Service vs Work From Home Medical Billing and Coding Specialist?

AspectWork From Home Health Insurance Customer ServiceWork From Home Medical Billing and Coding Specialist
Required CredentialsHigh school diploma, insurance knowledge, customer service skillsCertification in medical coding, billing, or related fields
Work EnvironmentHome office, customer support calls, insurance systemsHome office, reviewing medical records, coding data
Employer & Industry UsageHealth insurance companies, healthcare providersHospitals, clinics, billing companies
Common Search & ComparisonCustomer service roles in health insuranceMedical billing and coding roles from home

Work From Home Health Insurance Customer Service focuses on assisting clients with insurance inquiries and policy issues, requiring strong communication skills. In contrast, Work From Home Medical Billing and Coding Specialists handle medical records and billing processes, often needing certification. Both roles are remote and industry-related but serve different functions within healthcare administration.

What are popular job titles related to Work From Home Health Insurance Customer Service jobs in Virginia?

For Work From Home Health Insurance Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Work From Home Health Insurance Customer Service jobs in Virginia look for?

The top searched job categories for Work From Home Health Insurance Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Work From Home Health Insurance Customer Service jobs?

Cities in Virginia with the most Work From Home Health Insurance Customer Service job openings:

Work From Home Health Insurance Customer Service jobs near you
Infographic showing various Work From Home Health Insurance Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Apply