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Work From Home First Call Resolution Jobs in Santa Rosa, CA

Archway Physician Recruitment

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

This is a telemedicine position so hired physician can work from anywhere in CA as long as you are in PST. The Job Full Time Permanent position Flexible scheduling Some weekends required Willing to ...

Modern Family Law

Managing Attorney

Petaluma, CA · On-site +1

Remote First Setting with Brick & Mortar Space Available (in-person as required by courts & clients ... Learning and development support, including onsite and in-person. * Work from Anywhere - eligible ...

Modern Family Law

Managing Attorney

Petaluma, CA · Remote

Remote First Setting with Brick & Mortar Space Available (in-person as required by courts & clients ... Learning and development support, including onsite and in-person.  * Work from Anywhere - ...

MCM & Associates LLC

Radiology Physician

Novato, CA · Remote

$500K/yr

If interested, kindly send your CV to and let me know your availability for a quick call discussion. Position Highlights * 100% remote work from anywhere in the U.S. * 7 days on / 14 days off ...

QLER Telepsychiatry

Psychiatry Physician

Novato, CA · Remote

You may work from anywhere within the United States. Requirements * Current board certification in General Psychiatry, or true board eligibility (defined as obtaining board certification within 3 ...

Orchard Robotics

Customer Success Manager

Santa Rosa, CA · Remote

$105K - $145K/yr

Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout CA and WA) * Comprehensive Health, Vision, and Dental insurance, and ...

ABB

Projektovy manazer

Novato, CA · On-site +1

Option to work from home (Home Office) with a financial contribution * Annual financial bonus * 25 days of vacation * Annual salary review * Opportunity for further career growth in the Czech ...

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Work From Home First Call Resolution information

See Santa Rosa, CA salary details

$14

$31

$60

How much do work from home first call resolution jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for work from home first call resolution in Santa Rosa, CA is $31.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $39.42 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Santa Rosa, CA? For Work From Home First Call Resolution jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Santa Rosa, CA look for? The top searched job categories for Work From Home First Call Resolution jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Work From Home First Call Resolution jobs? Cities near Santa Rosa, CA with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you

Remote Patient Care Coordinator (LVN)

Sato Inc

Bodega Bay, CA • Remote

$90K - $100K/yr

Full-time

Re-posted 15 days ago

Job description

About this role

We are looking for a Patient Care Coordinator with an active LVN license and 2+ years of experience in healthcare startups to join a fast-growing surgical navigation company that's redefining how self-insured employers manage surgical spend. You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey, all while leveraging cutting-edge AI tools in a tight-knit, high-performing team.

What will you be doing?

  • Making 50-75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
  • Managing a caseload of patients through onboarding, eligibility verification, and medical record collection
  • Coordinating handoffs between patients, nurses, providers, and the operations team
  • Contributing to AI scripting and process improvement by sharing insights from patient interactions
  • Working closely with the executive team on business metrics and operational improvements

Key Requirements

  • Active LVN license (any state - this is a non-clinical, care navigation role)
  • Prior remote work experience - must be comfortable working from home 70% of the time
  • Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
  • Tech-savvy and genuinely excited about AI - not intimidated by rapidly evolving tools and processes
  • Based in SF/Bay Area (or willing to commute from as far as Sacramento) and able to be in-office ~6 days/month
  • 2 - 7 years of experience in remote healthcare care coordination, patient engagement, or case management
Salary
$90K - $100K ($90K-$100K base + equity and performance bonus tied to key deliverables)
Equity
Competitive equity