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Work From Home First Call Resolution Jobs in Santa Rosa, CA

MDstaffers

Rheumatology Physician

Novato, CA · Remote

$321K - $415K/yr

Details: • Locum, part-time position • Remote - work from home • Flexible schedule options ... please call 866-90-STAFF ). View more of our open positions by visiting . Follow us on LinkedIn ...

Vivo HealthStaff

Sleep Medicine Physician

Novato, CA · Remote

Details: * Work from home; Telecommute * Choose your own schedule; Flexible hours. * Provide urgent care/ primary care consultations * Treat and prescribe with medication as needed * Part-time/ ...

InsuraTec

Sales Representative (Remote)

Sonoma, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Petaluma, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Healdsburg, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Santa Rosa, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Napa, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Novato, CA · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

HMG Careers

Remote Sales Specialist

Rohnert Park, CA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

Archway Physician Recruitment

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

This is a telemedicine position so hired physician can work from anywhere in CA as long as you are in PST. The Job Full Time Permanent position Flexible scheduling Some weekends required Willing to ...

Modern Family Law

Managing Attorney

Petaluma, CA · On-site +1

Remote First Setting with Brick & Mortar Space Available (in-person as required by courts & clients ... Learning and development support, including onsite and in-person. * Work from Anywhere - eligible ...

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All JobsFirst Call Resolution JobsWork From Home First Call Resolution JobsWork From Home First Call Resolution Jobs in Santa Rosa, CA

Work From Home First Call Resolution information

See Santa Rosa, CA salary details

$14

$31

$60

How much do work from home first call resolution jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for work from home first call resolution in Santa Rosa, CA is $31.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $39.42 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Santa Rosa, CA? For Work From Home First Call Resolution jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Santa Rosa, CA look for? The top searched job categories for Work From Home First Call Resolution jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Work From Home First Call Resolution jobs? Cities near Santa Rosa, CA with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Physical Therapist Assistant: Home Health

Physical Therapist Assistant: Home Health

21st Century Home Health Services Inc.

Rohnert Park, CA • Remote

$85K - $160K/yr

Full-time

Posted 24 days ago

Job description

At 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties!

Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10%, compared to an industry average of over 15%.
We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area: Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition: Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health.

Please note: All opportunities at 21HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted.
What you'll do as a 21st Century Home Health Physical Therapist Assistant:
  • Examine each individual and develop a plan using treatment techniques to promote the ability to move, reduce pain, restore function, and prevent disability.
  • Work with patients to prevent the loss of mobility before it occurs by developing fitness- and wellness-oriented programs for healthier and more active lifestyles.
Why you Should Come Work for us as a Home Health Physical Therapist Assistant:
  • Flexible work schedules: Create your own schedule and hours
  • Small territories
  • Autonomy: No clocking in/out
  • Low turnover/High morale
  • Work/life balance
  • Helpful software and communication tools
  • Company provided annual member to MedBridge for CEUs/Training and patient facing HEP
  • Company issued device; choice of Ipad or Laptop
  • Mileage/Vehicle Reimbursement
  • Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, Flexible Spending Accounts, Pet Insurance and More!
  • Competitive compensation with achievable incentive bonus program
To be a success as a 21st Century Home Health Physical Therapist Assistant:
  • License PTA in California
  • Home Health experience is highly preferred
  • Current CPR License
  • Current CA Driver's License
  • Computer Proficiency
  • Strong organization and communication skills
  • Work well independently and in a team
  • Excel at building rapport with patients and providing the highest quality of care
  • Experience with high acuity patients is a plus
  • Experience working with an interdisciplinary team is highly desired
  • Case Management fundamentals is highly desired
  • Self-Directed
  • Empathetic
  • Critical thinker
  • Outstanding interpersonal skills
  • Leadership skills
  • Organized
  • Prior to scheduling an in-person interview, all Candidates are required to complete a computer literacy assessment. This is to ensure you are set up for success and can navigate in our environment including electronic charting and use of our web based communication application. The results of the assessment are confidential and will be used as one of multiple data points that at go into the hiring decision process
* You will be assigned a primary location; however, you may occasionally be asked to provide coverage outside of that area. This may include supporting vacancies, leaves of absence, higher patient census, or other client care needs. While 21st Century Home Health makes every effort to maintain your primary territory, temporary reassignments may be necessary to ensure safe, high-quality patient care and to meet the needs of our growing organization.

Follow 21HHS on Linkedin!


21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.