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Work From Home First Call Resolution Jobs in Pittsburgh, PA

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Work From Home First Call Resolution information

See Pittsburgh, PA salary details

$13

$27

$54

How much do work from home first call resolution jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home first call resolution in Pittsburgh, PA is $27.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $35.00 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Pittsburgh, PA? For Work From Home First Call Resolution jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Pittsburgh, PA look for? The top searched job categories for Work From Home First Call Resolution jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Work From Home First Call Resolution jobs? Cities near Pittsburgh, PA with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Infographic showing various Work From Home First Call Resolution job openings in Pittsburgh, PA as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% Remote job distribution, with an average salary of $57,993 per year, or $27.9 per hour.

Radiologist with Neuroradiology Fellowship -100% work remote from home, no call

National Coalition Of Healthcare Recruiters

Pittsburgh, PA • Remote

$310K - $388K/yr

Full-time

Re-posted 12 days ago

Job description

Radiologist - Work from home - 100% of the time and either be employed by the hospital or work via 1099 - your choice.  This is for daylight readings EST 8 AM to 5 PM Monday thru Friday.  Work every six weekend on Saturday from 8 AM to 4 PM and Sundays from 8AM to 2 PM.  The hospital has a telerad service for readings outside of the hours listed above.  No call.  Candidate must be MD or DO and hold Pennsylvania licensure.  Prefer Radiologist who has had fellowship in Abdomen/Body Imaging, Chest/Thoracic or Neuroradiology Imaging. Must be BE/BC.  Full benefit package if hospital employed.  Salary based on years of experience and fellowship training.  Occurrence Malpractice.  Great opportunity for a Radiologist interested in working from home and wanting no on call time!  

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About National Coalition Of Healthcare Recruiters

Sourced by ZipRecruiter

The National Coalition of Healthcare Recruiters (NCHCR) is an established company based in Blennerhassett, West Virginia that operates within the healthcare industry. With a commitment to maintaining high standards of professionalism, they offer specialized recruitment services to healthcare professionals and institutions across the country. Operating as a coalition, they implement a powerful networking platform to connect employers and job seekers in the healthcare sector. The organization’s mission revolves around ensuring that healthcare services across the nation have access to the best talent available and potential candidates can find rewarding opportunities.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Blennerhassett, WV, US

Year founded

2005

Social media

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