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Work From Home First Call Resolution Jobs in Florence, KY

The Jernigan Agency

WORK FROM HOME

Cincinnati, OH · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Semler Agency

Work From Home Sales

Cincinnati, OH · On-site +1

This role is designed for individuals looking to learn a new skill and work from home with support ... After applying, you will receive an email with next steps to schedule a quick overview call. Please ...

HMG Careers

Work From Home Sales Specialist

Amelia, OH · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Wilder, KY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Butler, KY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Hooven, OH · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Erlanger, KY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Edgewood, KY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home First Call Resolution information

See Florence, KY salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for work from home first call resolution in Florence, KY is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $35.77 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.

What are popular job titles related to Work From Home First Call Resolution jobs in Florence, KY?

For Work From Home First Call Resolution jobs in Florence, KY, the most frequently searched job titles are:

What job categories do people searching Work From Home First Call Resolution jobs in Florence, KY look for?

The top searched job categories for Work From Home First Call Resolution jobs in Florence, KY are:

What cities near Florence, KY are hiring for Work From Home First Call Resolution jobs?

Cities near Florence, KY with the most Work From Home First Call Resolution job openings:

Work From Home First Call Resolution jobs near you

Call Center Agent (Work From Home)

Spherion Staffing

Cincinnati, OH • Remote

$13.50/hr

Temporary

Re-posted 5 days ago

Job description

MUST LIVE IN THE UNITED STATES 

Job Type: Full-Time, Temporary / Contract (6-Month Project)

Compensation: $13.50 per hour (Paid Weekly!)

Location: Remote / Work from Home

About the Role

Would you like to work from home with a team that cares? Join us in this 6-month project role working from the comfort of your own home!

In this role, you will be making calls on behalf of a major health insurer to check in on customers and assist in gathering important medical information.

Schedule & Hours

  • Daily Shift: 8.5-hour workday (includes a 30-minute unpaid break) yielding 8 hours of paid work.
  • Operating Hours: Shifts are scheduled within a 12-hour window between 8:00 AM and 8:30 PM EST.
  • Flexibility: Some weekend availability is required.
  • Training: Schedule will vary depending on the project kickoff.

What We Are Looking For

To be successful in this role, you don't need a decades-long resume—you just need the right attitude and a reliable workspace. We are looking for:

  • Compassion & Patience: A genuine desire to help people and listen to their needs.
  • Professionalism: Strong communication skills and a positive demeanor over the phone.
  • Dependability: Ability to stick to your schedule and work independently.

Remote Work Infrastructure Requirements

You must have a secure and reliable home office setup. You must provide your own equipment meeting the following specs:

  • Computer: A reliable personal Windows desktop or laptop.
  • Internet: High-speed, wired internet access via Ethernet cable (Wi-Fi is strictly not permitted).
  • Headset: A wired USB headset with a microphone.

Why Join Us?

  • Work from Home: Skip the commute and save on gas.
  • Weekly Pay: Get your earnings deposited every week.
  • Supportive Culture: Work with a team that values your contribution and supports your growth.

How to Apply

If this sounds like the perfect fit for you, please don't hesitate. Apply now and a recruiter will be in touch!

Company Description

Spherion is a world leader in matching great people with great companies. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Staffing logo

About Spherion Staffing

Sourced by ZipRecruiter

SPHERION IS A NATIONAL RECRUITING AND STAFFING ENTERPRISE THAT BRINGS THE POWER OF LOCAL TO YOU THROUGH A NETWORK OF EMPOWERED FRANCHISE OWNERS.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Alexandria, LA, US

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