ZipRecruiter

Log In

2

Work From Home First Call Resolution Jobs in Dearborn, MI

AO GLOBE LIFE

Be Seen First

Remote Sales Rep - Work From Home, No Experience Needed

Detroit, MI · Remote

$60K - $150K/yr

Remote Sales Rep -- Work From Home | No Experience Needed | We Train You Get paid what you're worth ... We protect families and serve working people -- union members, nurses, teachers, and first ...

previous pagenext page

Showing results 21-40

All JobsFirst Call Resolution JobsWork From Home First Call Resolution JobsWork From Home First Call Resolution Jobs in Dearborn, MI

Work From Home First Call Resolution information

See Dearborn, MI salary details

$12

$26

$51

How much do work from home first call resolution jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for work from home first call resolution in Dearborn, MI is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $33.12 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Dearborn, MI? For Work From Home First Call Resolution jobs in Dearborn, MI, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Dearborn, MI look for? The top searched job categories for Work From Home First Call Resolution jobs in Dearborn, MI are:
What cities near Dearborn, MI are hiring for Work From Home First Call Resolution jobs? Cities near Dearborn, MI with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you

Work From Home - Client Services Representative

AO Garcia Agency

Macomb, MI • On-site, Remote

$15.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career.
In this role, you will assume a vital position in securing families' financial well-being..
Typical day-to-day tasks include:
• Conducting virtual consultations with clients.
• Assessing clients' needs and imparting knowledge on solutions.
• Cultivating lasting client relationships through consistent, periodic check-ins.
• Completing related administrative tasks (like note taking, appointment setting, etc.) as needed.
Incentives include but not limited to:
• No cold calling
• Qualified lead program
• Advancement based on performance
• Weekly pay
• Mentorship and complete training
• Industry leading tools and technology access
• Work from home (web conference-based presentations)
Looking for candidates who hold the below characteristics:
Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible, Trainable.
If you are a hard-working, motivated team player, this may be an opportunity for you!
*All interviews will be conducted via Zoom video conferencing
(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply