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Work From Home First Call Resolution Jobs in Dallas, TX

FastCat Freight, Inc.

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Freight Broker - Work from Home

Fort Worth, TX · Remote

$40K - $200K/yr

Remote / Work from Home * Contact potential new customers for new business * · Perform freight services according to company guidelines * · Respond to customer concerns and queries professionally ...

FastCat Freight, Inc.

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Freight Broker - Work from Home

Fort Worth, TX · Remote

$40K - $200K/yr

Remote / Work from Home * Contact potential new customers for new business * · Perform freight services according to company guidelines * · Respond to customer concerns and queries professionally ...

AIL - SouthWest - AO

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Sales Representative Entry Level - Work From Home

Dallas, TX · Remote

$50K - $60K/yr

Presenting and explaining insurance products and benefits packages over Zoom video call * Sell and ... Flexible work hours * Remote work from home option * 100% Commission Pay ONLY * Provide full ...

AIL - SouthWest - AO

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Sales Representative Entry Level - Work From Home

Dallas, TX · Remote

$50K - $60K/yr

Presenting and explaining insurance products and benefits packages over Zoom video call * Sell and ... Flexible work hours * Remote work from home option * 100% Commission Pay ONLY * Provide full ...

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Work From Home First Call Resolution information

See Dallas, TX salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for work from home first call resolution in Dallas, TX is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $35.67 per hour, depending on experience, location, and employer.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are popular job titles related to Work From Home First Call Resolution jobs in Dallas, TX?

For Work From Home First Call Resolution jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Work From Home First Call Resolution jobs in Dallas, TX look for?

The top searched job categories for Work From Home First Call Resolution jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Work From Home First Call Resolution jobs?

Cities near Dallas, TX with the most Work From Home First Call Resolution job openings:

Work From Home First Call Resolution jobs near you

Work From Home Customer Service Representative

Dallas, TX • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$14.75 - $20/hr

Full-time

Re-posted yesterday

Job description

Remote Customer Service Representative | Work From Home | Entry-Level Welcome
Location: Remote (U.S.) | Work From Anywhere
Build a Career Based on Ambition-Not Experience
Are you looking for a 100% remote career where your work ethic matters more than your résumé?
AO is seeking motivated individuals to join our growing team as Remote Customer Service Representatives / Client Benefits Specialists. Whether you're changing careers, re-entering the workforce, or looking for a long-term opportunity with unlimited growth potential, we provide the training, mentorship, and support to help you succeed.
No prior insurance or sales experience is required. If you're coachable, dependable, and motivated to build a rewarding career, we'd love to meet you.
Why Join AO?
• 100% Remote - Work from home or anywhere in the U.S.
• Flexible Schedule - Create a schedule that fits your lifestyle.
• Comprehensive Training - Learn from experienced leaders through virtual training and one-on-one mentorship.
• Weekly Performance-Based Pay - Earn based on your performance with uncapped income potential.
• Residual Income Opportunities - Build long-term earnings while helping families protect what matters most.
• Career Advancement - Promotions are based on performance, not seniority.
• Supportive Team Culture - Work alongside leaders committed to your success.
What You'll Do
  • Build meaningful relationships with clients through virtual meetings.
  • Educate individuals and families about benefit options that fit their needs.
  • Provide exceptional customer service before, during, and after enrollment.
  • Learn proven systems for building and managing a successful client base.
  • Participate in ongoing coaching, professional development, and leadership training.
  • Collaborate with a supportive remote team dedicated to helping you succeed.
Who We're Looking For
  • Excellent communication and people skills.
  • Positive attitude with a willingness to learn.
  • Self-motivated and goal-oriented.
  • Comfortable working independently in a remote environment.
  • Basic computer skills and reliable internet connection.
  • Customer service, retail, hospitality, healthcare, education, military, or sales experience is helpful-but not required.
What You'll Need
  • Computer or laptop
  • Reliable high-speed internet
  • Webcam and microphone
  • Quiet workspace for virtual meetings
Why AO?
At AO, we believe your future should be determined by your ambition-not your background. We invest in our people by providing the mentorship, training, and systems needed to build a rewarding long-term career.
If you're looking for a company where you can grow professionally, enjoy the flexibility of working from home, and create unlimited earning potential, this opportunity is for you.
Ready to Take the Next Step?
Apply today and discover how a remote career with AO can provide the flexibility, growth, and financial opportunity you've been looking for.
Work Anywhere. Grow Everywhere. Build Your Future with AO.

Apply