As a Work From Home Ez Pass Customer Service representative, your primary responsibilities include assisting customers over the phone or via chat with questions about their accounts, resolving issues related to billing or toll charges, and helping them navigate the account management system. You will document all customer interactions, escalate complex cases when needed, and follow up to ensure satisfactory resolution. Daily work typically involves handling a set number of customer inquiries, maintaining service quality standards, and participating in regular team meetings or virtual training sessions. Team collaboration happens through email, chat, or video calls, ensuring you’re always supported even while working remotely.