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Work From Home Digital Customer Service Representative Jobs in Raleigh, NC

The Jernigan Agency

WORK FROM HOME

Cary, NC · On-site +1

$300 - $500/wk

... ng from home, remotely, as life insurance sales representatives. We are hiring coachable ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

HMG Careers

Work From Home Sales Specialist

Creedmoor, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Digital Customer Service Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do work from home digital customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for work from home digital customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a work from home digital customer service representative?

A Work From Home Digital Customer Service Representative provides remote support to customers through digital channels such as chat, email, and social media. They assist with inquiries, troubleshoot issues, and ensure customer satisfaction while working from home. This role requires strong communication skills, problem-solving abilities, and proficiency in digital tools. It often includes handling multiple conversations simultaneously and maintaining a high level of professionalism. Companies hire for this position to offer convenient and efficient customer service without the need for in-person interaction.

What are the key skills and qualifications needed to thrive as a work from home digital customer service representative?

To thrive as a Work From Home Digital Customer Service Representative, you need strong communication skills, attention to detail, and the ability to quickly resolve customer inquiries, typically requiring a high school diploma or equivalent. Knowledge of customer relationship management (CRM) platforms, chat software, and basic troubleshooting tools is often needed, and some employers may prefer candidates with certifications in customer service. Excellent time management, patience, and a proactive attitude set top performers apart in this role. These skills are essential to ensuring a seamless and positive customer experience while effectively managing a remote workload.

What are the typical challenges faced by work from home digital customer service representatives?

Work From Home Digital Customer Service Representatives may encounter challenges such as managing time effectively, staying motivated without in-person supervision, and balancing multiple tasks or customer chats simultaneously. Additionally, resolving customer issues remotely can sometimes be more complex due to the lack of face-to-face interaction and reliance on digital communication tools. However, companies often offer comprehensive training, clear protocols, and regular team check-ins to help representatives overcome these challenges and maintain a supportive work environment. With strong self-discipline and organizational skills, most representatives quickly adapt and enjoy the benefits of a flexible, home-based role.

What are popular job titles related to Work From Home Digital Customer Service Representative jobs in Raleigh, NC?

For Work From Home Digital Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Work From Home Digital Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Work From Home Digital Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Work From Home Digital Customer Service Representative jobs?

Cities near Raleigh, NC with the most Work From Home Digital Customer Service Representative job openings:

Work From Home Digital Customer Service Representative jobs near you
Infographic showing various Work From Home Digital Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 6% Part Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative | WFH Entry-Level

Globe Life American Income Division

Raleigh, NC • On-site, Remote

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 15 days ago

Job description

Remote Customer Service Representative | Client Benefits Specialist | Work From Home
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Meaningful Career Helping Working Families
Are you looking for a career that combines professional growth, flexibility, and the opportunity to make a real difference?
AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Specialists to help working families understand and access life, accident, and supplemental health insurance benefits.
Since 2020, we've operated in a fully remote environment, allowing our team to work from home while building rewarding careers supported by comprehensive training and ongoing mentorship.
No previous insurance experience is required. We provide the training and support you need to succeed.
What You'll Do
  • Meet virtually with clients using Zoom.
  • Build relationships by understanding each client's needs.
  • Explain life, accident, and supplemental health insurance benefit options.
  • Guide clients through the enrollment process.
  • Respond to client questions and provide outstanding customer service.
  • Maintain accurate client records and documentation.
  • Participate in ongoing virtual training and professional development.
What We're Looking For
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Positive attitude with a willingness to learn.
  • Self-motivated and dependable.
  • Comfortable working independently in a remote environment.
  • Basic computer proficiency and reliable high-speed internet.
  • Customer service, retail, healthcare, hospitality, banking, education, military, or sales experience is helpful-but not required.
Why Join AO?
🏠 100% Remote Work
Work from home anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that supports your career goals and personal priorities.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance incentives.
🎓 Comprehensive Training
Receive virtual onboarding, mentorship, leadership coaching, and ongoing professional development.
♥ Benefits
  • Health Insurance Reimbursement (after qualification period)
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Career Advancement
  • Leadership Development
Recognition & Incentives
Top performers may qualify for company-sponsored incentive trips and recognition programs.
About AO
As part of Globe Life, AO has helped protect working families for more than 70 years by providing trusted life and supplemental health insurance solutions.
Our mission is simple:
Protect Every Child. Serve All Working People.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from anywhere.
Ready to Make an Impact?
If you're looking for a flexible work-from-home career where you can help families, grow professionally, and build long-term success, we'd love to hear from you.
Apply today and begin your career with AO.
AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply