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Work From Home Customer Service Jobs in Rochelle, IL

Baxter & Woodman

Construction Engineer III

Rockford, IL · On-site +1

$90K - $115K/yr

General civil engineering and client service. * Other responsibilities as assigned. Education ... to work from home on half Fridays and varied schedules. Additionally, we lead the industry by ...

Promoted2

Remote Insurance Agent

Rockford, IL · Remote

$60K - $110K/yr

... 100% from home. 1099 independent contractor role ideal for self-motivated individuals seeking ... Prior experience in sales, customer service, or financial services * Background in remote or ...

Varsity Tutors

Social Work Tutor

Dekalb, IL · Remote

$18 - $40/hr

... Social Work tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... All from the comfort of your home. Why Join Our Platform? * Earn incrementally higher pay for each ...

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All JobsCustomer Service JobsWork From Home Customer Service JobsWork From Home Customer Service Jobs in Rochelle, IL

Work From Home Customer Service information

See Rochelle, IL salary details

$9

$18

$26

How much do work from home customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for work from home customer service in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a work from home customer service job?

Work from home customer service jobs are positions where individuals assist customers with inquiries, issues, or orders remotely, typically via phone, email, or chat. These jobs allow employees to work from their own home rather than commuting to a physical office or call center. Duties often include answering questions, resolving complaints, processing orders, and providing product or service information. Many companies offer flexible schedules and provide training for these roles. These positions require strong communication skills, a reliable internet connection, and, in some cases, specific technical equipment.

What is the difference between Work From Home Customer Service vs Work From Home Technical Support?

AspectWork From Home Customer ServiceWork From Home Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, chat, or email support from homeRemote troubleshooting via phone, chat, or remote access tools
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, electronics, and tech companies
Common Search & Comparison IntentUnderstanding job duties, requirements, and differencesClarifying technical skills needed and job scope

Work From Home Customer Service focuses on assisting customers with general inquiries, billing, and product support, often requiring strong communication skills. Work From Home Technical Support involves resolving technical issues, requiring technical knowledge or certifications. Both roles are remote, but they serve different customer needs and industries.

What are the key skills and qualifications needed to thrive as a work from home customer service representative?

To thrive as a Work From Home Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and basic computer proficiency is often required. Exceptional patience, self-motivation, and time management help professionals excel in a remote environment. These skills and qualities are crucial for delivering consistent, high-quality customer support while independently managing tasks outside a traditional office setting.

How do work from home customer service representatives stay connected and collaborate effectively with their remote teams?

Work From Home Customer Service representatives typically use a combination of communication tools such as instant messaging, video conferencing, and shared platforms to stay connected with their teams. Regular virtual meetings, daily check-ins, and collaborative software help ensure everyone is aligned on goals and updates. Many companies also provide structured onboarding and ongoing training to foster a supportive team environment, even when working remotely. Staying proactive in communication and participating in team discussions are key to building strong working relationships and maintaining productivity.
What job categories do people searching Work From Home Customer Service jobs in Rochelle, IL look for? The top searched job categories for Work From Home Customer Service jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Work From Home Customer Service jobs? Cities near Rochelle, IL with the most Work From Home Customer Service job openings:
Work From Home Customer Service jobs near you
Infographic showing various Work From Home Customer Service job openings in Rochelle, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 23% In-person, and 77% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Field Service Engineer 1 (Rockford, IL)

GE HealthCare

Rockford, IL • On-site, Remote

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

GE HealthCare rating

8.4

Company rating: 8.4 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

97th of 487 rated machine equipment manufacturers

Job description

Job Description Summary
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This is a 1st shift (day), remote role that requires the candidate to work mainly onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the Rockford, IL area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities:
  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.

Quality-Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  • Complete all planned Quality, EHS & Compliance
Required Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception.
  • Must have and maintain a valid Driver's License.
  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • Must live in or in close proximity of Rockford, IL

We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $60,000.00-$90,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No

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