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Work From Home Customer Service Jobs in Raleigh, NC

The Jernigan Agency

WORK FROM HOME

Cary, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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All JobsCustomer Service JobsWork From Home Customer Service JobsWork From Home Customer Service Jobs in Raleigh, NC

Work From Home Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do work from home customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for work from home customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a work from home customer service job?

Work from home customer service jobs are positions where individuals assist customers with inquiries, issues, or orders remotely, typically via phone, email, or chat. These jobs allow employees to work from their own home rather than commuting to a physical office or call center. Duties often include answering questions, resolving complaints, processing orders, and providing product or service information. Many companies offer flexible schedules and provide training for these roles. These positions require strong communication skills, a reliable internet connection, and, in some cases, specific technical equipment.

What is the difference between Work From Home Customer Service vs Work From Home Technical Support?

AspectWork From Home Customer ServiceWork From Home Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, chat, or email support from homeRemote troubleshooting via phone, chat, or remote access tools
Employer & Industry UsageRetail, telecom, banking, and service industriesIT, software, electronics, and tech companies
Common Search & Comparison IntentUnderstanding job duties, requirements, and differencesClarifying technical skills needed and job scope

Work From Home Customer Service focuses on assisting customers with general inquiries, billing, and product support, often requiring strong communication skills. Work From Home Technical Support involves resolving technical issues, requiring technical knowledge or certifications. Both roles are remote, but they serve different customer needs and industries.

What are the key skills and qualifications needed to thrive as a work from home customer service representative?

To thrive as a Work From Home Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and basic computer proficiency is often required. Exceptional patience, self-motivation, and time management help professionals excel in a remote environment. These skills and qualities are crucial for delivering consistent, high-quality customer support while independently managing tasks outside a traditional office setting.

How do work from home customer service representatives stay connected and collaborate effectively with their remote teams?

Work From Home Customer Service representatives typically use a combination of communication tools such as instant messaging, video conferencing, and shared platforms to stay connected with their teams. Regular virtual meetings, daily check-ins, and collaborative software help ensure everyone is aligned on goals and updates. Many companies also provide structured onboarding and ongoing training to foster a supportive team environment, even when working remotely. Staying proactive in communication and participating in team discussions are key to building strong working relationships and maintaining productivity.
What are popular job titles related to Work From Home Customer Service jobs in Raleigh, NC? For Work From Home Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Work From Home Customer Service jobs in Raleigh, NC look for? The top searched job categories for Work From Home Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Work From Home Customer Service jobs? Cities near Raleigh, NC with the most Work From Home Customer Service job openings:
Work From Home Customer Service jobs near you
Infographic showing various Work From Home Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Work From Home - Customer Service -Contract Opportunity

Alonja Enterprises LLC

Holly Springs, NC • On-site, Remote

$12 - $15/hr

Full-time

Re-posted 6 days ago

Job description


This isnot atraditional job posting.
We partner with independent contractors who are serious aboutremote work and capable of managing their responsibilities in aprofessional home office environment.
This Opportunity Is Ideal For Individuals Who:
  • Can follow structured systems without hand-holding
  • Show up consistently and on time
  • Understand that remote work requires accountability
Role Overview
  • Provide customer service support via phone
  • Resolve inquiries using established processes
  • Document interactions accurately
  • Maintain performance standards throughout certification andproduction

What You'll Do:
  • Take inbound/outbound calls with professionalism andempathy
  • Help customers resolve basic questions and issues
  • Input data into client systems with accuracy
  • Follow up to ensure customer satisfaction
  • Work towards metrics that can lead to fast-trackpromotions

Requirements
What You Should KnowBefore Applying
  • This isa1099independent contractor opportunity
  • Certificationattendance is mandatory
  • Startup andequipment requirements apply
  • Missingcertification or performance benchmarks may result inremoval
Technical &Workspace Requirements
  • Quiet,distraction-free home workspace
  • Wired high-speedinternet
  • Windows 11 PC (8GB RAM minimum; 16 GB preferred)
  • USB headset andwired internet required prior to start

    • Benefits
    Pay Structure
    • Contract ratestypically range$12-$15/hour, depending onprogram
    • Advancementopportunities are performance-based, not guaranteed

    Thisopportunityrewards consistency, preparation, andfollow-through.

    Apply