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Work From Home Customer Service Representative Government Jobs in Boca Raton, FL

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home. As a Customer ...

Inktel Careers

Fifa 1099-Csr

Fort Lauderdale, FL · Remote

$18/hr

Description We're contracting WORK-FROM-HOME Independent contractors who can provide great customer service. Compensation: Training $18.00/hr Production $18/hr. Get paid weekly! Each CSR will be an ...

Home - TWS

Customer Service Representative

Boca Raton, FL · Remote

$16.50 - $22.25/hr

A claim's department Customer Service Representative is responsible for adjudicating tire claims ... Must be able to work Mon-Thurs 10 AM - 7 PM EST and Friday 9 AM - 6 PM EST. Essential Duties and ...

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All JobsCustomer Service Representative Government JobsWork From Home Customer Service Representative Government JobsWork From Home Customer Service Representative Government Jobs in Boca Raton, FL

Work From Home Customer Service Representative Government information

See Boca Raton, FL salary details

$9

$17

$25

How much do work from home customer service representative government jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for work from home customer service representative government in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is a work from home customer service representative government?

A Work From Home Customer Service Representative Government is a professional who provides customer support and information on behalf of government agencies while working remotely. Their duties typically include answering phone calls, responding to emails or chat inquiries, assisting citizens with government services, and resolving issues or complaints. These representatives must follow government protocols, maintain confidentiality, and often use secure systems to handle sensitive information. The role requires strong communication skills, patience, and the ability to navigate various government processes. Working from home allows for flexibility, but representatives are still expected to adhere to set schedules and performance standards.

What are the key skills and qualifications needed to thrive as a work from home customer service representative government?

To thrive as a Work From Home Customer Service Representative in the government sector, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some employers preferring previous customer service experience. Familiarity with customer relationship management (CRM) software, secure remote communication tools, and data privacy protocols is typically required. Outstanding soft skills include patience, attention to detail, and the ability to remain calm under pressure when assisting diverse constituents. These skills and qualities are essential for delivering accurate information, maintaining confidentiality, and ensuring positive public interactions in a remote government service environment.

What are some unique challenges faced by work from home customer service representatives in government roles, and how can they be addressed?

Work From Home Customer Service Representatives in government positions often handle sensitive information, complex regulations, and must maintain high standards of professionalism. One common challenge is ensuring data security and privacy when accessing government systems remotely. Additionally, representatives may need to quickly learn and adapt to frequently updated policies or procedures. These challenges can be addressed through comprehensive training, robust cybersecurity measures, and regular communication with supervisors and IT support to ensure compliance and effective problem-solving.

What is the difference between Work From Home Customer Service Representative Government vs Work From Home Customer Service Representative Healthcare?

AspectWork From Home Customer Service Representative GovernmentWork From Home Customer Service Representative Healthcare
CredentialsHigh school diploma or equivalent; sometimes required certificationsHigh school diploma; healthcare-specific certifications may be preferred
Work EnvironmentGovernment agency call centers or online platformsHealthcare provider or insurance company support centers
Employer & IndustryGovernment agencies, public sectorHealthcare providers, insurance companies
Common Search IntentGovernment customer service roles, public sector jobsHealthcare customer support, medical insurance assistance

Both roles involve remote customer service, but the government position focuses on public sector inquiries, while healthcare roles handle medical or insurance-related questions. Credentials and work environments are similar, but industry-specific knowledge differentiates them.

What are popular job titles related to Work From Home Customer Service Representative Government jobs in Boca Raton, FL?

For Work From Home Customer Service Representative Government jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Work From Home Customer Service Representative Government jobs in Boca Raton, FL look for?

The top searched job categories for Work From Home Customer Service Representative Government jobs in Boca Raton, FL are:

Work From Home Customer Service Representative Government jobs near you
Infographic showing various Work From Home Customer Service Representative Government job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Work At Home CSR (USA/CA)

Boca Raton, FL • On-site, Remote

itel International
See more jobs at itel Internationalexternal

$15.25 - $20.50/hr

Other

Re-posted 9 days ago

Job description


Are you articulate and persuasive? Can you take a consultative approach when connecting with customers? If so, welcome to Emerge Work At Home!
We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home.
As a Customer Service Business Advisor at Emerge, you'll be responsible for providing customer care through voice, email, chat, or text messaging while engaging with our client's direct, contract and national account customers for their service needs. Additionally, you will take a consultative approach that focuses on connecting with each customer, and selling the right services and solutions, while making every interaction feel easy. You will also help to resolve all outstanding issues ensuring customer satisfaction.
Qualifications
- Minimum high school diploma or equivalent required, post-secondary education preferred
- Excellent Customer Service Skills with great enthusiasm for helping customers
- Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of our customers
- Exceptional verbal and written communication skills
- Highly skilled in attention to detail and accuracy with multitasking skills
- Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy
- Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation
- Previous customer contact experience in a fast-paced environment preferred
- Working knowledge of MS Office products
Skills
In addition to the qualifications:
- Technical understanding (aptitude) to identify potential solutions and how they may be applied to the business.
- Must be an energetic self-starter with the ability to work both independently and within a team
Responsibilities
- Serve customers by providing guidance, proactive recommendations, answering questions, and other types of value-added information to meet or exceed client expectations.
- Resolve product or service problems by clarifying the customer's concern or inquiry.
- Make recommendations that surprise and delight the customer when answering questions that may result in additional sales.
- Be an articulate and persuasive communicator without being pushy. Don't assume anything about the customer's knowledge of products or the supplier's ability to answer customer inquiries; ask great questions to better gauge what the customer is asking and how we can best answer it to ensure both customer and supplier satisfaction.
- Document and report through established procedures for any errors in pricing, product descriptions, unit of measure or other service opportunities that do not meet the client's standard.
- Analyze and identify the cause of the concern or inquiry; selecting and explaining the best solution to solve the concern while working with the supplier when necessary.
- Develop strong customer relationships via email and strong supplier relationships via ticket creation or phone contact within the assigned TAT.
- Manage, be accountable and take ownership of the resolution process for all customer/supplier related issues.
Hiring Specifics
We are looking for candidates from the following county/province:
• Florida
• Georgia
• Illinois
• Michigan
• Ohio
• Tennessee
• Virginia
• Utah
• Maryland
• Colorado
• Texas
• Nevada
• Nebraska
• South Carolina
• Alberta
• British Columbia
• New Brunswick
• Nova Scotia
• Ontario
• Quebec
Requirements
You will be required to have the following
Designated workspace within your home for placement and installation of your equipment. Your home office must be located in a quiet space that will provide a comfortable positive work environment. The employee handbook will contain more detail about your home office. Emerge Work at Home LLC reserves the right to audit your home office with reasonable advanced notice at any given time during the work week.
Minimum SPECS for Your Computer:
• Intel Core Processors ( i5, i3 or i7) @ 2.5 GHz or higher.
• 8 GB RAM
• Windows 10
• No MacBooks or Chromebooks allowed
Other Requirements for Home Office:
• High Quality USB Headset - Jabra preferred
• Internet speed must be at minimum 4mbps up and down
• Use an Ethernet cable for internet as Wi-Fi is susceptible to interference
Benefits
Compensation
Starting hourly rate is based upon experience
Job Type
Part-Time Position with potential for Full-Time in future
Workdays & Hours
Shifts are flexible - 24/7
Only shortlisted applicants will be contacted.
Job Type: Part-time

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