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Work From Home Crisis Counselor Jobs in Brevard County, FL

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$12

$21

$28

How much do work from home crisis counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home crisis counselor in Brevard County, FL is $21.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Crisis Counselor, and why are they important?

To thrive as a Work From Home Crisis Counselor, you need a background in psychology, counseling, or social work, often supported by a relevant degree and, in some cases, professional licensure. Familiarity with telehealth platforms, crisis intervention protocols, and secure communication systems is typically required. Exceptional active listening, emotional resilience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure effective support for clients in crisis, maintaining safety and confidentiality in a remote environment.

What are some unique challenges faced by work-from-home crisis counselors, and how can they effectively manage them?

Work-from-home crisis counselors often encounter challenges such as maintaining emotional boundaries in a home setting, ensuring privacy for sensitive conversations, and coping with the lack of immediate in-person peer support. To manage these challenges, it's important to create a dedicated and confidential workspace, establish clear boundaries between work and personal time, and regularly connect with colleagues or supervisors for debriefing and emotional support. Many organizations also provide virtual team meetings and wellness resources to help counselors stay connected and resilient.

What does a Work From Home Crisis Counselor do?

A Work From Home Crisis Counselor provides immediate support and guidance to individuals experiencing emotional distress, mental health crises, or traumatic events, all from a remote location. They communicate with clients via phone, chat, or video calls, assess the urgency of situations, and offer coping strategies or refer clients to additional resources. Their main goal is to ensure the safety and well-being of individuals in crisis, offering a compassionate and nonjudgmental listening ear. Working from home allows counselors to reach a wider range of people in need while maintaining confidentiality and professional standards.

What is the difference between Work From Home Crisis Counselor vs Mental Health Support Specialist?

AspectWork From Home Crisis CounselorMental Health Support Specialist
Required CredentialsCertification in crisis intervention, counseling license often preferredRelevant mental health certifications or degrees, such as psychology or social work
Work EnvironmentRemote, home-based, often via phone or online chatRemote or in-person settings, depending on employer
Employer & Industry UsageNonprofits, mental health organizations, crisis hotlinesHospitals, clinics, community health programs

While both roles involve supporting individuals with mental health concerns, Work From Home Crisis Counselors focus specifically on crisis intervention and immediate emotional support remotely. Mental Health Support Specialists may provide ongoing mental health assistance, education, and case management, often in various settings. The key difference lies in the scope of support and the work environment, with crisis counselors primarily handling urgent situations remotely.

What are popular job titles related to Work From Home Crisis Counselor jobs in Brevard County, FL? For Work From Home Crisis Counselor jobs in Brevard County, FL, the most frequently searched job titles are:
What job categories do people searching Work From Home Crisis Counselor jobs in Brevard County, FL look for? The top searched job categories for Work From Home Crisis Counselor jobs in Brevard County, FL are:
What cities near Brevard County, FL are hiring for Work From Home Crisis Counselor jobs? Cities near Brevard County, FL with the most Work From Home Crisis Counselor job openings:
Work From Home Crisis Counselor jobs near you
Crisis Counselor - Fully Remote in Cape Coral, FL

Crisis Counselor - Fully Remote in Cape Coral, FL

PROTOCALL SERVICES INC.

North Fort Myers, FL • Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Education Requirement:

  • Bachelor’s Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Florida residency required

Benefits
  • Comprehensive medical, dental, and life insurance
     
  • 401(k) program with company match
     
  • Company-matched student loan repayment program
     
  • Short- and long-term disability (STD/LTD)
     
  • Employee Assistance Program (EAP)
     
  • Accrued PTO (earn up to 4 weeks in your first year)
     
  • Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

  • + $1.00/hour -  Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
     
  • + $1.00/hour -  for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

About the Role

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
     
  • Build rapport, actively listen, and foster client engagement.
     
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
     
  • Provide resources, coping strategies, referrals, and safety planning.
     
  • Intervene appropriately in emergent situations.
     
  • Maintain accurate, timely, and clinically sound documentation.
     
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.  
What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
     
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
     

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. 

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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