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Work From Home Call Reviewer Jobs in Springfield, MA

HMG Careers

Work From Home Sales Specialist

Chicopee, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Work From Home Sales Specialist

Fiskdale, MA · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Work From Home Call Reviewer information

See Springfield, MA salary details

$10

$29

$48

How much do work from home call reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home call reviewer in Springfield, MA is $29.78, according to ZipRecruiter salary data. Most workers in this role earn between $22.50 and $36.39 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a work from home call reviewer?

To thrive as a Work From Home Call Reviewer, you need strong attention to detail, analytical listening skills, and often a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and standard QA tools is commonly required, and some employers may prefer certification in quality monitoring. Excellent written communication, critical thinking, and time management help individuals handle high call volumes and provide actionable feedback. These skills ensure consistent evaluation of call quality, drive improvement in service delivery, and maintain compliance with company standards.

What does a work from home call reviewer do?

As a Work From Home Call Reviewer, your day typically involves listening to recorded customer service calls, analyzing interactions for adherence to company protocols, and documenting your findings in detailed reports. You'll often use quality assurance checklists and specialized software to rate calls and provide constructive feedback to customer service representatives or teams. Depending on the company's workflow, you may join virtual team meetings or training sessions to discuss trends and share best practices. This role is largely independent but may involve collaboration with supervisors or quality managers to refine evaluation criteria and improve overall service quality. The position requires consistent focus and strong organizational skills to manage your workload from a remote environment.

What is a work from home call reviewer?

A Work From Home Call Reviewer listens to and evaluates recorded phone calls to assess quality, compliance, and customer service performance. They provide feedback based on predefined guidelines and may categorize calls based on content. This role helps businesses improve communication strategies and ensure policy adherence. It typically requires attention to detail, good listening skills, and the ability to follow evaluation criteria.

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Work From Home Call Reviewer jobs near you

LIFE INSURANCE AGENT / WORK FROM HOME

The Jernigan Agency

Springfield, MA • On-site, Remote

$300 - $500/wk

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income helping our clients who have asked for our help with life insurance backed products. Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help. You must be a US citizen to qualify for this position. SCHEDULE AN INTERVIEW TODAY!
As this is a commission based income, there is no cap on your earnings. We use data driven systems and cutting edge lead generation that gets you connected with interested clients quickly.
The candidate we are looking for is disciplined, honest, confident, and passionate about helping people achieve their financial goals. Occasional travel for work for in-person conferences. If you are not currently licensed but have a desire to learn this business, we will help guide you in that process.
Sales Job Description:
  • Call on our lead prospects to set up appointments.
  • Help each client to review their options and apply for that coverage.
  • See the application through the underwriting process and get our clients covered.

Requirements for Sales Position:
  • Must be licensed in life products or willing to get licensed.
  • Must have a computer and phone to service the clients.
  • This is all online so internet connection is a must.
  • We provide all of the training.
  • We have warm leads available who have contacted us first. No COLD calling.
  • Must be a US citizen.

We provide:
  • Training
  • Mentorship
  • Lead system for getting in front of clients

If you are interested in learning more about working with us, please SCHEDULE AN INTERVIEW TODAY!

Apply