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Work From Home Call Center Jobs in Rome, NY (NOW HIRING)

Remote Sales Specialist

Utica, NY ยท Remote

$69K - $150K/yr

Key Benefits * 100% remote work-from-home career * Flexible scheduling within a career-focused environment * High-quality leads provided - no cold calling friends or family * Comprehensive medical ...

Remote Sales Agent

Utica, NY ยท Remote

$69K - $150K/yr

Key Benefits * 100% remote work-from-home career * Flexible scheduling within a career-focused environment * High-quality leads provided - no cold calling friends or family * Comprehensive medical ...

CX Engineer

Utica, NY ยท On-site +1

Ability to work independently with little supervision. * Strong interpersonal, analytical, and ... In-depth understanding in Call Center operations including technologies and data management.

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Work From Home Call Center information

See Rome, NY salary details

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How much do work from home call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home call center in Rome, NY is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.22 per hour, depending on experience, location, and employer.

What is a work from home call center job?

A work from home call center job involves handling customer service, sales, or support inquiries from a remote location, typically your home. Employees communicate with customers via phone, chat, or email, using specialized software to access company systems and information. These roles often require strong communication skills, a quiet workspace, and reliable internet. Many companies offer training and flexible schedules, making this a popular choice for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a work from home call center agent?

To thrive as a Work From Home Call Center Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reliable internet connectivity are essential technical requirements. Excellent time management, patience, and self-motivation help agents stand out in a remote environment. These skills and qualities are crucial for delivering efficient customer service and maintaining productivity without direct in-person supervision.

How do work from home call center agents stay connected and collaborate effectively with their remote teams?

Work-from-home call center agents typically use a variety of digital tools to maintain communication and collaboration with team members and supervisors. Video conferencing platforms, instant messaging apps, and shared dashboards are widely used to facilitate daily check-ins, training sessions, and real-time support. Regular virtual meetings help foster a sense of teamwork and ensure everyone is aligned on goals and processes. Additionally, supervisors often provide ongoing feedback and coaching remotely, ensuring agents receive the support they need to succeed in a distributed environment.

What is the difference between Work From Home Call Center vs Work From Home Customer Service Representative?

AspectWork From Home Call CenterWork From Home Customer Service Representative
CredentialsHigh school diploma; training in call handlingHigh school diploma; training in customer service skills
Work EnvironmentCall center software, headset, quiet spaceComputer, phone, quiet workspace
Employer & IndustryTelecom, retail, healthcare companiesVarious industries including retail, tech, finance
Job FocusHandling inbound/outbound calls, sales, supportResponding to customer inquiries, issue resolution

Work From Home Call Center roles typically involve handling calls for multiple clients or companies, often requiring specific call handling training. Customer Service Representatives focus on assisting customers with product or service issues, often within a single company. Both roles require good communication skills and a quiet work environment, but their primary functions differ slightly in scope and industry usage.

What are popular job titles related to Work From Home Call Center jobs in Rome, NY?

For Work From Home Call Center jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Center jobs in Rome, NY look for?

The top searched job categories for Work From Home Call Center jobs in Rome, NY are:

What cities near Rome, NY are hiring for Work From Home Call Center jobs?

Cities near Rome, NY with the most Work From Home Call Center job openings:

Infographic showing various Work From Home Call Center job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,275 per year, or $17 per hour.

Remote Licensed Mental Health Counselor - Full-Time

Harmony Wellness Pyschotherapy LTD.

Utica, NY โ€ข Remote

Full-time

Medical, Dental, Vision

Posted 5 days ago


Job description

Position Overview

Harmony Wellness Psychotherapy LTD. is seeking motivated and compassionate Licensed Mental Health Counselors to join our growing team in a fully remote capacity. Our full-time positions offer you the flexibility to work from home, providing high-quality mental health care to adolescents and young adults who are facing critical mental health challenges. You will play a pivotal role in addressing anxiety, depression, trauma, and substance use disorders while battling the barriers that many individuals encounter in accessing timely mental health support.

About the Organization

At Harmony Wellness Psychotherapy LTD., we believe in a holistic approach to mental health care. Our mission is to break down geographical and financial barriers to mental health services. We prioritize the well-being of our employees and are committed to fostering a supportive work environment. Our administrative team handles the operational aspects of the practice, allowing you to focus entirely on delivering exceptional care to your patients.

Work Environment

This is a completely remote position, allowing you to work from anywhere in the United States. Our operational framework prioritizes flexibility, enabling you to create a work-life balance that suits your personal needs while still serving your clients effectively.

Key Responsibilities

As a Licensed Mental Health Counselor, your responsibilities will include:

  • Conducting comprehensive assessments to determine the needs of your clients, followed by creating tailored treatment plans.
  • Facilitating both individual and group therapy sessions, with a focus on skills development and emotional support.
  • Documenting all client interactions and maintaining progress notes in accordance with HIPAA regulations and company policies.
  • Collaborating with other health professionals to create comprehensive care plans, ensuring a well-rounded approach to client health.
  • Engaging in regular case discussions with team members to cultivate a collaborative atmosphere for continuous learning.
  • Participating in staff meetings and training sessions to stay current with best practices in mental health treatment and therapy.
Patient Population / Client Focus

Your work will primarily involve interacting with adolescents and young adults who often face severe mental health challenges, including but not limited to anxiety disorders, depression, trauma, and substance use issues. With a maximum of eight clients in group sessions, you will have the opportunity to build meaningful therapeutic relationships, enabling you to provide in-depth, impactful care that fosters sustainable healing.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Master's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • Valid state licensure with one of the following: LCSW, LCSW-R, LMHC, or LMFT; junior-licensed individuals are encouraged to apply and will receive supervision.
  • Availability to work between 12 to 40 hours per week depending on whether you choose a contract (1099) or W2 employment status.
  • Readiness to commit to the position, with part-time flexibility for contractors or full-time hours required for W2 positions.
Preferred Experience

Prior experience in a community health clinic or telehealth setting is highly beneficial, as is familiarity with evidence-based practices in therapy and counseling. Experience in working with adolescent mental health issues will be viewed favorably, as will proficiency in group therapy facilitation.

Compensation and Benefits

This full-time role offers a competitive salary ranging from USD 115,000 to 130,000 yearly based on experience and qualifications. Additional benefits include:

  • Comprehensive support from a full-time Admissions and Assessment team, so you can concentrate on client care.
  • Access to free Continuing Education Units (CEUs) to meet licensing requirements and explore additional areas of interest.
  • Health, dental, and vision insurance options.
  • Employee assistance programs and wellness initiatives.
Career Growth Opportunities

At Harmony Wellness Psychotherapy LTD., we are committed to the professional development of our staff. You will have opportunities to develop new skills, participate in workshops, and engage in collaborative learning environments. Potential pathways for advancement include leadership roles in program development or specialized areas of practice.

Why Join Our Team

Joining Harmony Wellness means becoming a part of a passionate team that values collaboration, integrity, and innovation in mental health care. Our culture prioritizes not only the well-being of our clients but also that of our therapists. Experience the fulfillment of making a real difference while enjoying the flexibility and support necessary to thrive in your professional role.

Application Information

If you are ready to take the next step in your career and make a positive impact on the mental health landscape, we invite you to apply for this exceptional opportunity by submitting your resume and cover letter. We look forward to welcoming dedicated mental health professionals to our team!