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Work From Home Call Center Representative Jobs in Two Rivers, WI

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Remote Insurance Agent

Green Bay, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ...

Vanta Diagnostics

Field Sales Representative

Green Bay, WI · Remote

$150K/yr

Our work empowers healthcare providers with actionable insights that support better decision-making ... The Field Sales Representatives will call on relevant medical specialties to promote and educate on ...

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Work From Home Call Center Representative information

See Two Rivers, WI salary details

$14

$24

$33

How much do work from home call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for work from home call center representative in Two Rivers, WI is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $25.96 per hour, depending on experience, location, and employer.

What is a work from home call center representative?

A Work From Home Call Center Representative is a customer service professional who handles calls, emails, or chats from clients or customers while working remotely, usually from their own home. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. These representatives use specialized software and communication tools to connect with customers and manage their tasks efficiently. This role requires strong communication skills, a quiet workspace, and reliable internet access. Many companies offer training and support to help remote representatives succeed.

How do work from home call center representatives maintain effective communication and collaboration with their remote teams?

Work From Home Call Center Representatives typically use a combination of instant messaging platforms, video conferencing tools, and shared documentation to stay connected with supervisors and team members. Regular virtual team meetings and one-on-one check-ins help address questions, share updates, and reinforce company goals. Despite the remote setting, representatives are encouraged to be proactive in asking for support and participating in team discussions to foster a collaborative environment. This structure ensures that everyone remains informed and engaged, even while working independently from home.

What does a work from home call center representative do?

Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products. Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks. As a work from home call center representative, your specific job duties may vary, depending on the company and industry. General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints. When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.

What are the key skills and qualifications needed to thrive as a work from home call center representative, and why are they important?

To thrive as a Work From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes specific product or service knowledge is typically required. Exceptional patience, active listening, and self-motivation help individuals excel in remote customer service roles. These skills ensure efficient issue resolution, customer satisfaction, and effective performance in a virtual environment.
More about Work From Home Call Center Representative jobs
What cities near Two Rivers, WI are hiring for Work From Home Call Center Representative jobs? Cities near Two Rivers, WI with the most Work From Home Call Center Representative job openings:
Work From Home Call Center Representative jobs near you
Infographic showing various Work From Home Call Center Representative job openings in Two Rivers, WI as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,273 per year, or $24.2 per hour.

Remote Medical Collections Representative - Wisconsin ONLY

ARStrat

Manitowoc, WI • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

MUST RESIDE IN THE STATE OF WISCONSIN!!!
Join Our Team as a Medical Billing and Collections Rep!
Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We're looking for someone who's customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let's get started!
Position Summary:
As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts to internal teams for insurance follow-up when appropriate. A professional and respectful demeanor is essential when interacting with patients and team members.
Compensation:
  • Hourly Rate: $16.00 per hour
  • Bonus Potential: Monthly performance-based bonus with uncapped earning potential

Work Hours:
  • Shift:
    • 9:30 AM - 6:00 PM (3 days/week) and 12:30 PM - 9:00 PM (2 days/week CST)

Position Responsbilities:
    • Manage and resolve overdue medical accounts
    • Assist patients with payment arrangements and account inquiries
    • Submit accounts for insurance follow-up to appropriate internal departments
    • Maintain accurate and detailed account records
    • Collaborate with internal teams to ensure account resolution
    • Meet daily productivity and performance goals

Qualifications:
  • Education: High school diploma / GED
  • Experience:
    • 1-2 years of call center or collections experience in a healthcare environment
    • Working knowledge of insurance collections, including verification of insurance and follow-up processes

Requirements:
  • Strong communication and organizational skills
  • Ability to work independently and meet performance goals
  • Ability to handle high call volume (100+ calls per day)
  • Experience with medical billing software is a plus
  • Previous collections or customer service experience preferred
  • Must reside in the state of Wisconsin
  • Bilingual in Spanish preferred

Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

About Americollect/GetixHealth:
Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.
Americollect is an equal employment opportunity employer and participates in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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