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Work From Home Call Center Representative Jobs in Two Rivers, WI

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Health ... Remote position - work from home anywhere in the U.S. * Company-provided computer and necessary ...

GetixHealth

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Health ... Remote position - work from home anywhere in the U.S. * Company-provided computer and necessary ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Health ... Remote position - work from home anywhere in the U.S. * Company-provided computer and necessary ...

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How much do work from home call center representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for work from home call center representative in Two Rivers, WI is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $25.96 per hour, depending on experience, location, and employer.

What is a Work From Home Call Center Representative?

A Work From Home Call Center Representative is a customer service professional who handles calls, emails, or chats from clients or customers while working remotely, usually from their own home. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. These representatives use specialized software and communication tools to connect with customers and manage their tasks efficiently. This role requires strong communication skills, a quiet workspace, and reliable internet access. Many companies offer training and support to help remote representatives succeed.

How do Work From Home Call Center Representatives maintain effective communication and collaboration with their remote teams?

Work From Home Call Center Representatives typically use a combination of instant messaging platforms, video conferencing tools, and shared documentation to stay connected with supervisors and team members. Regular virtual team meetings and one-on-one check-ins help address questions, share updates, and reinforce company goals. Despite the remote setting, representatives are encouraged to be proactive in asking for support and participating in team discussions to foster a collaborative environment. This structure ensures that everyone remains informed and engaged, even while working independently from home.

What Does a Work From Home Call Center Representative Do?

Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products. Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks. As a work from home call center representative, your specific job duties may vary, depending on the company and industry. General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints. When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.

What are the key skills and qualifications needed to thrive as a Work From Home Call Center Representative, and why are they important?

To thrive as a Work From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes specific product or service knowledge is typically required. Exceptional patience, active listening, and self-motivation help individuals excel in remote customer service roles. These skills ensure efficient issue resolution, customer satisfaction, and effective performance in a virtual environment.
More about Work From Home Call Center Representative jobs
What job categories do people searching Work From Home Call Center Representative jobs in Two Rivers, WI look for? The top searched job categories for Work From Home Call Center Representative jobs in Two Rivers, WI are:
What cities near Two Rivers, WI are hiring for Work From Home Call Center Representative jobs? Cities near Two Rivers, WI with the most Work From Home Call Center Representative job openings:
Work From Home Call Center Representative jobs near you
Infographic showing various Work From Home Call Center Representative job openings in Two Rivers, WI as of July 2026, with employment types broken down into 69% Full Time, 22% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,273 per year, or $24.2 per hour.

Call Center Supervisor- Remote

Patient Accounting Service Center, LLC

Manitowoc, WI • Remote

Full-time

Posted 2 days ago

Job description

Location: Remote (Need to pass internet speed test)Department: Healthcare Operations / Call Center
Reports To: Patient Customer Service Manager
Compensation: $50,000+ (Based on experience) + quarterly bonus eligibility
Schedule: Full-time, Monday–Friday 8:00 - 4:30pm CST and one late night until 7:00PM CST

POSITION SUMMARY:

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.

KEY RESPONSIBILITIES:

Leadership & Team Development

  • Partner with Human Resources to recruit, interview, and select top talent.

  • Build meaningful connections with team members to encourage open communication, trust, and accountability.

  • Coach, train, and motivate staff to meet and exceed performance goals.

  • Conduct regular one-on-ones, evaluations, and professional development sessions.

  • Recognize and reward individual and team achievements to boost engagement and morale.

  • Coordinate cross-training and onboarding with Training and Workforce Analysts.

Performance Management:

  • Establish clear goals and performance metrics for the team.

  • Monitor and evaluate results based on productivity, quality, and timeliness.

  • Analyze reports to identify performance trends and process improvement opportunities.

  • Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.

  • Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:

    • Identify and implement process improvements that support department goals.

    • Manage resources and schedules to maintain service levels and client satisfaction.

    • Handle escalated calls or issues, ensuring prompt and professional resolution.

    • Partner with leadership and cross-functional departments to align operational objectives.

    • Champion GetixHealth’s mission, vision, and values across all interactions.

QUALIFICATIONS:

Education:

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

  • 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.

  • Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:

  • 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred

  • Experience managing remote teams and prioritizing workloads across multiple client accounts

  • Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:

  • Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:

  • Proficient in Microsoft Office Suite and contact center technology platforms

  • Strong computer literacy and ability to troubleshoot basic technical issues remotely

  • Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:

  • Remote position – work from home anywhere in the U.S.

  • Company-provided computer and necessary equipment

  • Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.