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Work From Home Call Center Rep Jobs in Virginia (NOW HIRING)

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where ... work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where ... work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is ...

The Jernigan Agency

WORK FROM HOME

Richmond, VA · On-site +1

$300 - $500/wk

... ng from home, remotely, as life insurance sales representatives. We are hiring coachable ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Jernigan Agency

WORK FROM HOME

Fredericksburg, VA · On-site +1

$300 - $500/wk

... ng from home, remotely, as life insurance sales representatives. We are hiring coachable ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

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All JobsCall Center Rep JobsWork From Home Call Center Rep JobsWork From Home Call Center Rep Jobs in Virginia

Work From Home Call Center Rep information

See Virginia salary details

$10

$17

$24

How much do work from home call center rep jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for work from home call center rep in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Call Center Rep vs Customer Service Representative?

AspectWork From Home Call Center RepCustomer Service Representative
Work EnvironmentRemote, home-basedCan be remote or in-office
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
Common IndustriesTelecommunications, insurance, retailRetail, banking, healthcare
CertificationsNone typically required, but customer service or tech certifications helpfulCustomer service training often preferred

Work From Home Call Center Reps and Customer Service Representatives share similar skills and industry usage, but the former specifically works remotely in call center roles, while the latter may work in various settings. Both roles focus on assisting customers, but the remote setup is a key distinction for Work From Home Call Center Reps.

What are the key skills and qualifications needed to thrive as a work from home call center rep?

To thrive as a Work From Home Call Center Rep, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is typically required. Exceptional patience, self-motivation, and time-management skills help individuals stand out in this remote role. These competencies are crucial to providing efficient customer service, meeting performance metrics, and maintaining professionalism while working independently.

What are some common challenges faced by work from home call center reps, and how can they be addressed?

Work From Home Call Center Reps often face challenges such as staying focused in a home environment, managing technical issues, and maintaining clear communication with team members. To address these, it's important to set up a dedicated workspace, establish a daily routine, and use reliable technology and support channels provided by the employer. Regular check-ins with supervisors and team meetings help ensure alignment and foster a sense of connection despite the remote setting.

What is a work from home call center rep?

A Work From Home Call Center Rep is a customer service professional who handles inbound or outbound calls from their home office, rather than a traditional call center. Their duties often include assisting customers with questions, resolving issues, processing orders, and providing product or service information. These representatives use specialized software and equipment to communicate with customers and document interactions, ensuring quality service and support. This remote position requires good communication skills, a quiet workspace, and reliable internet access.

What cities in Virginia are hiring for Work From Home Call Center Rep jobs?

Cities in Virginia with the most Work From Home Call Center Rep job openings:

Work From Home Call Center Rep jobs near you
Infographic showing various Work From Home Call Center Rep job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Hybrid Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Hybrid Benefits Call Center Representative  

Location: Hybrid - Chesapeake, VA

Training: Mandatory 1 week of training in office then remote work after
Pay: $17/hour 
Job Type: Full-Time

About the Role:

As a Benefits Call Center Representative, you'll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We're seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • High school diploma, GED, or college degree
  • Successful completion of background check and/or drug test

  • Must be 18 years of age or older

Below is what you'll need to do to be considered for this position:

  1. Apply to the role and provide your basic profile information (2 minutes) 
  2. If you qualify for the role, a recruiter will reach out to discuss the opportunity! 

Be part of the future 

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

What's in it for you

  • We offer excellent benefits (medical, dental, and vision), 
  • Consistent work schedule,
  •  Paid training
  • Pay: $17/hour


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17 an hour  which may be below your state's minimum wage. Please take this into consideration when applying.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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