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Work From Home Call Center Agent Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

... from all walks of life. Company Name: Morris Insurance Agency Remote Call Center Agent * Job Type ... Ability to work independently and as part of a team * Proficiency in Microsoft Office and call ...

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Work From Home Call Center Agent information

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How much do work from home call center agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for work from home call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a work from home call center agent?

A Work From Home Call Center Agent is a professional who provides customer service, technical support, or sales assistance to clients and customers, all from a remote location such as their home. These agents communicate with customers primarily via phone calls, but may also use email, chat, or other messaging platforms. The role typically requires strong communication skills, a quiet workspace, and access to reliable internet and necessary equipment. It offers flexibility and eliminates daily commutes, making it a popular choice for those seeking remote work opportunities.

What does a work from home call center agent do?

Work from home call center agents provide customer service to patrons of their employer. Instead of working in the call center, work from home call center agents have calls forwarded to their home phone line. Specific job duties vary, depending on the company and industry. General responsibilities include taking incoming calls from customers, making outbound calls to follow up on open orders or outstanding bills, answering questions and addressing complaints about quality assurance issues. Some work from home call center agents serve as a sales representative, following up on leads generated by other sales reps or marketing managers. When you are unable to handle an issue for a client or customer, you may request a supervisor or manager discuss a resolution with the customer.

What are the key skills and qualifications needed to thrive as a work from home call center agent?

To thrive as a Work From Home Call Center Agent, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are essential. Patience, self-motivation, and the ability to manage time independently are standout soft skills for this remote role. These skills ensure efficient, high-quality customer service and productivity when working independently from a home environment.

How do work from home call center agents stay connected and collaborate effectively with their teams?

Work From Home Call Center Agents typically rely on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their supervisors and teammates. Regular virtual team meetings, scheduled check-ins, and collaborative ticketing systems help ensure everyone is informed and aligned on goals and customer issues. Many companies also provide training sessions and online resources to support remote collaboration, making it easier to share best practices and resolve challenges together.

What is the difference between Work From Home Call Center Agent vs Customer Service Representative?

AspectWork From Home Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-based settingTypically office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, and support servicesUsed across various industries including retail, banking, and tech
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require strong communication skills. The main difference is that Work From Home Call Center Agents primarily handle calls remotely in a call center environment, often focusing on sales or technical support, while Customer Service Representatives may work in various settings and handle a broader range of customer inquiries across industries.

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Work From Home Call Center Agent jobs near you
Infographic showing various Work From Home Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent / Inside Sales

Twinsburg, OH • Remote

Great Day Improvements: A Family of Brands
Construction • 201 - 500 employees

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Respectful managers

Uninterrupted breaks

Learn more about Great Day Improvements: A Family of Brandsexternal

$17 - $18/hr

Full-time

Posted 9 days ago

Job description

Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

  • Competitive base pay + performance-based incentives.
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available:

Morning Shift

  • Monday – Friday:

    • 8:30 AM – 5:00 PM (On-Site)

  • Weekend Rotations (Remote)

Evening Shift

  • Monday - Thursday:

    • 1:00 PM – 9:30 PM (Remote)

  • Friday
    • 11:30 AM - 8:00 PM (Remote)
  • Weekend Rotations (Remote)

Pay Rate - $17.00 - $18.00/hr PLUS Bonus Opportunities! 

Location: Bedford Heights, OH (On-site)


  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.

  • 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

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