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Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Description:
The Epic Certified Willow Home Infusion Analyst serves as the SME and technical lead for home infusion pharmacy workflows within Epic, supporting the continuum of care from hospital discharge through home-based infusion therapy. The Analyst brings 4+ years of healthcare IT experience, responsible for support, configuration, and optimization of the Epic Willow Home Infusion module in collaboration with Accenture, Epic, offshore teams, and client stakeholders.
Key Responsibilities

• Serve as primary SME for Epic Willow Home Infusion workflows and configurations
• Manage daily support activities, ensuring timely incident and service request resolution per SLAs
• Troubleshoot application issues, perform root cause analysis, and implement corrective actions
• Monitor and resolve error queues, interface issues, and home infusion workflow defects
• Support label and printer configurations for medication preparation and delivery
• Build, configure, and optimize home infusion pharmacy modules within Epic Willow
• Configure workflows for medication preparation/compounding, delivery logistics, and administration tracking
• Develop and maintain infusion medication builds for the Home Infusion module
• Build and troubleshoot billing rules for payor contracts and infusion reimbursement
• Support integration of Home Infusion with ambulatory and inpatient Epic modules
• Lead or contribute to system design, testing, and go-live activities
• Liaise between client stakeholders and technical teams to align capabilities with clinical and operational needs
• Partner with pharmacists, home infusion nurses, and care coordinators to translate clinical needs into solutions
• Coordinate with offshore teams on task delegation, communication, and performance monitoring
• Participate in team meetings with updates on status, risks, and resource needs
• Maintain system documentation including workflows, build specs, and testing protocols
• Ensure compliance with HIPAA, data governance, medication safety, and security policies
• Support audit readiness and regulatory compliance for home infusion operations

Basic Qualifications:

• A minimum of three years of Epic application and management support experience with home infusion operations and Epic Willow home infusion configuration
• Active Epic Willow Home Infusion certification required
• High school diploma or GED

Preferred Qualifications

• Additional Epic certifications (Inpatient, Ambulatory, Bugsy)
• Experience managing EHR support operations and meeting SLA requirements
• Familiarity with continuum-of-care workflows (hospital → outpatient → home)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/26/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Annual Salary Range
California $52.00 - $56.00
Cleveland $52.00 - $56.00
Colorado $52.00 - $56.00
District of Columbia $52.00 - $56.00
Illinois $52.00 - $56.00
Maine $52.00 - $56.00
Maryland $52.00 - $56.00
Massachusetts $52.00 - $56.00
Minnesota $52.00 - $56.00
New York $52.00 - $56.00
New Jersey $52.00 - $56.00
Virginia $52.00 - $56.00
Washington $52.00 - $56.00
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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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