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Work Call Center Specialist Jobs (NOW HIRING)

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides ... work independently Proven ability to meet/exceed performance standards Excellent typing and data ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$17 - $21.50/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides ... work independently Proven ability to meet/exceed performance standards Excellent typing and data ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides ... work independently Proven ability to meet/exceed performance standards Excellent typing and data ...

MyPath

Call Center Specialist

$17.25 - $21.50/hr

Part-Time Call Center Specialist Empowered by Everyone to Transform Lives. Are you ready for a new ... You'll impact the place you work and map a career within MyPath. With your passion and our breadth ...

New

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... growth-where your work directly impacts lives. What We Offer * Competitive compensation

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule ... We pride ourselves on delivering patient-centered care and fostering a supportive, friendly work ...

New

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Ability to work well in a team environment. Understanding of client needs and willingness to help.

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Work Call Center Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do work call center specialist jobs pay per year?

As of Aug 6, 2026, the average yearly pay for work call center specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

How does a Work Call Center Specialist typically collaborate with other departments to resolve customer issues?

As a Work Call Center Specialist, you'll frequently work with colleagues in departments such as technical support, billing, and sales to resolve complex customer inquiries. While your primary responsibility is to address customer concerns directly, you often need to coordinate with these teams for specialized solutions or escalations. Effective communication and accurate documentation of customer interactions are key to ensuring smooth handoffs and timely resolutions. This collaborative approach not only helps address customer needs efficiently but also fosters a supportive team environment.

What does a Work Call Center Specialist do?

A Work Call Center Specialist is responsible for handling inbound and outbound calls to assist customers with their inquiries, issues, or requests. They provide information, troubleshoot problems, and ensure customer satisfaction by following company protocols and guidelines. Specialists may also document interactions, process orders, and escalate complex issues to higher-level support when needed. Strong communication skills, patience, and product knowledge are essential in this role.

What are the key skills and qualifications needed to thrive as a Work Call Center Specialist?

To thrive as a Work Call Center Specialist, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, problem-solving abilities, and a customer-focused attitude are standout soft skills in this role. These skills ensure efficient issue resolution, positive customer experiences, and high-quality service delivery in a fast-paced environment.
What cities are hiring for Work Call Center Specialist jobs? Cities with the most Work Call Center Specialist job openings:
What states have the most Work Call Center Specialist jobs? States with the most job openings for Work Call Center Specialist jobs include:
Work Call Center Specialist jobs near you

Call Center Specialist

Monumenthealth

Rapid City, SD

$17.79 - $21.58/hr

Full-time

Re-posted 18 days ago

Job description

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS Patient Call Center

Scheduled Weekly Hours

40Starting Pay Rate Range $17.79 - $21.58Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).

Job Description

Essential Functions:

  • Answer inbound calls and respond to patient inquiries with professionalism and empathy.

  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.

  • Verify insurance coverage and assist with billing questions.

  • Provide accurate information about healthcare services, policies, and procedures.

  • Document all interactions in compliance with HIPAA and organizational standards.

  • De-escalate complex issues for resolution.

  • Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).

  • Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.

  • Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.

  • All other duties as assigned.

Additional Requirements

Required:

Education - High School Diploma/GED Equivalent

Preferred:

Work Experience - 1-3 years Call Center Experience

Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular
15 Corporate Services Division

Make a difference. Every day.

MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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