Raleigh, NC · On-site
$65 - $70/hr
This full-time contractor plays a key role in assisting businesses, consultants, and other external ... WordPress, Drupal). · 7 Years - Strong written and verbal communication skills, with the ability ...
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Raleigh, NC · On-site
$65 - $70/hr
This full-time contractor plays a key role in assisting businesses, consultants, and other external ... WordPress, Drupal). · 7 Years - Strong written and verbal communication skills, with the ability ...
$18K - $30.2K
1% of jobs
$30.2K - $42.4K
4% of jobs
$42.4K - $54.6K
15% of jobs
$57.8K is the 25th percentile. Wages below this are outliers.
$54.6K - $66.8K
18% of jobs
The median wage is $72.6K / yr.
$66.8K - $79K
24% of jobs
$89K is the 75th percentile. Wages above this are outliers.
$79K - $91.2K
15% of jobs
$91.2K - $103.4K
6% of jobs
$103.4K - $115.5K
6% of jobs
$115.5K - $127.7K
0% of jobs
$127.7K - $139.9K
2% of jobs
$139.9K - $152.1K
7% of jobs
$18K
$82.2K
$152.1K
| Aspect | Wordpress Contractor | Wordpress Developer |
|---|---|---|
| Credentials | Typically no formal certifications, but experience and portfolio matter | Often holds certifications or formal training in web development |
| Work Environment | Freelance, contract-based projects for various clients | Employed by companies or agencies, or freelance for specific projects |
| Industry Usage | Common in freelance and small business sectors | Used in agencies, corporate, and larger projects |
| Scope of Work | Focuses on specific tasks like customization, updates, or fixes | Handles full development, theme creation, and complex integrations |
In summary, a Wordpress Contractor typically works on specific tasks or projects on a freelance basis, often with less formal credentials, while a Wordpress Developer may have formal training and handle broader development responsibilities within organizations or agencies.
$65 - $70/hr
Contractor
Posted 19 days ago
Job Description
Client is seeking a Senior Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC
*This position is remote
Job Description:
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.
Key Responsibilities:
· The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.
· Troubleshoot and resolve issues related to ‘Level 1’ areas such as:
· Identity proofing and account activation
· Password resets and login problems
· Payment processing
· General navigation and use of the permitting portal
· Routing inquiries to appropriate program staff when necessary
· Internal user permissions and system authorization
· Potentially resolve ‘Level 2’ and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues.
· Provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.
· Collaborate with internal teams to ensure timely resolution of customer concerns.
· Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
· Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
· Maintain accurate records of support interactions and resolutions.
Knowledge and Abilities:
· Excellent problem-solving and communication skills.
· Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
· Ability to work independently in a remote environment while collaborating effectively with team members.
· Experience with Dynamics 365 and related Power Platform services and products
Required Skills:
· 7 Years - Experience providing technical support or customer service in a software or web-based environment
· 7 Years - Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
· 7 Years - Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
· 7 Years - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Desired Skills:
· Experience with Dynamics 365 and related Power Platform services and products
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SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
It services
51 - 200 Employees
Irving, TX, US
2021