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Wireless Retail Associate Jobs in Toronto, ON (NOW HIRING)

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Wireless Retail Associate information

What is a wireless retail associate?

Wireless Retail Associates are customer service professionals who work in stores that sell wireless devices and services, such as smartphones, tablets, and related accessories. They assist customers by answering questions about products, demonstrating device features, processing sales, and helping with account activations or troubleshooting. These associates also stay informed about the latest technologies and promotions to provide accurate information. Their role is essential in ensuring a positive customer experience and meeting store sales goals.

What skills and qualifications are needed to thrive as a wireless retail associate?

To thrive as a Wireless Retail Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device activation tools is essential. Exceptional communication, active listening, and customer service skills make someone stand out in this role. These skills ensure effective customer interactions, drive sales, and create positive experiences that foster repeat business in a competitive retail environment.

What are common challenges faced by wireless retail associates, and how can they be managed?

Wireless Retail Associates often encounter challenges such as meeting sales targets, staying updated with rapidly changing technology, and addressing diverse customer needs. To manage these effectively, associates benefit from continuous product training, strong teamwork, and proactive communication with management. Building rapport with customers and developing problem-solving skills can also help in handling difficult situations and ensuring customer satisfaction. Many stores offer mentorship programs and regular briefings to keep associates informed and supported.

What is the difference between Wireless Retail Associate vs Sales Associate?

AspectWireless Retail AssociateSales Associate
CredentialsHigh school diploma or equivalent; product knowledgeHigh school diploma or equivalent; sales skills
Work EnvironmentRetail stores, telecom outletsRetail stores, various industries
Employer & IndustryWireless carriers, electronics retailersVarious retail sectors
Primary FocusProduct knowledge, customer service, technical supportCustomer engagement, product promotion, sales

Wireless Retail Associates primarily focus on assisting customers with wireless products, providing technical support, and explaining service plans. Sales Associates have a broader retail role, emphasizing customer engagement and product sales across various industries. While both roles require strong communication skills and retail experience, Wireless Retail Associates specialize in telecom products and services.

What are popular job titles related to Wireless Retail Associate jobs in Toronto, ON?

For Wireless Retail Associate jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Wireless Retail Associate jobs in Toronto, ON look for?

The top searched job categories for Wireless Retail Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Wireless Retail Associate jobs?

Cities near Toronto, ON with the most Wireless Retail Associate job openings:

Wireless Retail Associate jobs near you

Wireless Sales Associate - 1079 Brampton West

OSL Retail Services Inc

Brampton, ON • On-site

CA$17.60/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Process new activations, upgrades, prepaid plans, and close sales on wireless devices and accessories.

  • Connect customers with the right wireless solutions based on their needs.

  • Sell wireless devices, plans, and accessories.

OSL Retail Services rating

4.4

Company rating: 4.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

27th of 30 rated technology retailers

Job description

Wireless Sales Associate | Full-Time | 1079 Brampton West, ON 

OSL is a dynamic, people-driven company providing outsourced sales services. We celebrateunique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones. We support those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our growth 

Here is what we offer in this role: 

  • Competitive base hourly wage $17.60/Hourly, with commissions on every wireless sale 
  • Up to 50% off your monthly Wireless service 
  • We pay for your training, in-store and online LMS training 
  • Career development programs structured to your growth and increasing your earning potential 
  • Spiffs, contests, carrier promotions that earn you monetary rewards 
  • Employee referral program (starting at $250 per successful referral)  
  • People and Culture Programs including OSL Cares and WE: Woman’s Empowerment Mission 

Here’s where you come in… Walmart Canada has partnered with OSL to operate the +350 wireless kiosk locations across Canada, and we are growing fast.  

As a Wireless Sales Associate you process new activations, upgrades, prepaid plans and close sales on wireless devices and accessories You are the go-to person to connect customers with the right wireless solutions for their needs. You’ll sell wireless devices, plans, and accessories. New activations and upgrades? You’re on it.  Walmart has the highest traffic of any Big Box Retailer in Canada.   It matters that they have the highest traffic so you can access uncapped commissions!  Who are the multi-carriers offered? Only the biggest and the best: Rogers, Bell, Telus, Koodo, Fido, Public Mobile, Freedom Mobile, Virgin Plus, Lucky Mobile and Chatr. 

Job Posting Status: 

This position is for an existing vacancy within our Brampton West Store Team 

Sounds like a good fit? Apply Now!  oslcareers.com 

Notice: The previous job description was designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be construed as a complete inventory of all the duties, responsibilities and qualifications required of the employees assigned to this position. 

OSL is committed to providing an inclusive workplace that does not discriminate on the basis of race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, sex or gender identity. We believe in diversity and encourage qualified individuals to apply. 

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com. 

What OSL Retail Services employees say

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