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Wireless Associate Jobs in Great Falls, SC (NOW HIRING)

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Wireless Associate information

What is a wireless associate?

Wireless Associates are retail professionals who specialize in selling and supporting wireless products and services, such as smartphones, tablets, and mobile plans. They assist customers in selecting devices, activating service plans, and troubleshooting basic technical issues. Wireless Associates often work for mobile carriers or electronics retailers and are knowledgeable about the latest technology and promotions. Their goal is to provide excellent customer service while meeting sales targets.

What are the key skills and qualifications needed to thrive as a wireless associate?

To thrive as a Wireless Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device operating systems is important. Exceptional customer service, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These skills ensure you can drive sales, provide reliable support, and create a positive customer experience in a fast-paced retail environment.

What are the main challenges wireless associates face when assisting customers with device troubleshooting?

Wireless Associates frequently encounter customers experiencing device issues that can range from connectivity problems to software glitches. One of the main challenges is quickly diagnosing the root cause, which requires strong product knowledge and communication skills to explain technical concepts in an easy-to-understand way. Associates must stay updated on the latest devices and carrier policies, and they often collaborate with technical support teams or escalate more complex issues. Patience and adaptability are key, as every customer and device can present unique challenges.

What is the difference between Wireless Associate vs Retail Wireless Associate?

FeatureWireless AssociateRetail Wireless Associate
CertificationsTypically none required, but some may have certifications in sales or customer serviceSame as Wireless Associate, often no formal certifications needed
Work EnvironmentRetail stores, carrier outlets, electronics retailersSame as Wireless Associate, primarily retail settings
Job ResponsibilitiesAssist customers with wireless products, troubleshoot devices, sell plansSimilar duties, focusing on customer service and sales in retail stores

The Wireless Associate and Retail Wireless Associate roles are very similar, often used interchangeably. Both positions involve working in retail environments, assisting customers with wireless products, and selling plans. The main difference is the job title used by different employers, but the responsibilities and required skills are largely the same.

What cities near Great Falls, SC are hiring for Wireless Associate jobs?

Cities near Great Falls, SC with the most Wireless Associate job openings:

Wireless Associate jobs near you

IT Operations Technician II (On-Site)

Roseburg

Chester, SC • On-site

Full-time

Re-posted 10 days ago

Roseburg Forest Products rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Purpose

The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg's production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.

Key Responsibilities

  • Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
  • Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.
  • Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
  • Work closely with the IT Operations Support group on adherence to standards and participate in training as required
  • Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
  • Work with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assigned
  • Provide guidance and mentorship to entry-level IT Operations Technicians
  • Foster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedback
  • May be required to travel to other plants to assist with troubleshooting or provide guidance
  • Follow Health & Safety policies and programs
  • Models Company core values

Required Qualifications

  • Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Four years of experience in administration of Windows workstations and servers
  • Demonstrated safety focus
  • Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
  • Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
  • Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

  • Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Experience interfacing with or supporting infrastructure needs of a process-control environment
  • Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
  • PLC Programming Experience / Allen Bradley

What Roseburg Forest Products employees say

Pay

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Hours and flexibility

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