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Wireless Associate information

What are the main challenges wireless associates face when assisting customers with device troubleshooting?

Wireless Associates frequently encounter customers experiencing device issues that can range from connectivity problems to software glitches. One of the main challenges is quickly diagnosing the root cause, which requires strong product knowledge and communication skills to explain technical concepts in an easy-to-understand way. Associates must stay updated on the latest devices and carrier policies, and they often collaborate with technical support teams or escalate more complex issues. Patience and adaptability are key, as every customer and device can present unique challenges.

What is a wireless associate?

Wireless Associates are retail professionals who specialize in selling and supporting wireless products and services, such as smartphones, tablets, and mobile plans. They assist customers in selecting devices, activating service plans, and troubleshooting basic technical issues. Wireless Associates often work for mobile carriers or electronics retailers and are knowledgeable about the latest technology and promotions. Their goal is to provide excellent customer service while meeting sales targets.

What are the key skills and qualifications needed to thrive as a wireless associate?

To thrive as a Wireless Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device operating systems is important. Exceptional customer service, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These skills ensure you can drive sales, provide reliable support, and create a positive customer experience in a fast-paced retail environment.

What is the difference between Wireless Associate vs Retail Wireless Associate?

FeatureWireless AssociateRetail Wireless Associate
CertificationsTypically none required, but some may have certifications in sales or customer serviceSame as Wireless Associate, often no formal certifications needed
Work EnvironmentRetail stores, carrier outlets, electronics retailersSame as Wireless Associate, primarily retail settings
Job ResponsibilitiesAssist customers with wireless products, troubleshoot devices, sell plansSimilar duties, focusing on customer service and sales in retail stores

The Wireless Associate and Retail Wireless Associate roles are very similar, often used interchangeably. Both positions involve working in retail environments, assisting customers with wireless products, and selling plans. The main difference is the job title used by different employers, but the responsibilities and required skills are largely the same.

What are the most commonly searched types of Wireless jobs in Ontario? The most popular types of Wireless jobs in Ontario are:
What cities in Ontario are hiring for Wireless Associate jobs? Cities in Ontario with the most Wireless Associate job openings:
Wireless Associate jobs near you

Wireless Sales Associate - Pembroke

OSL Retail Services Inc

Pembroke, ON

CA$40K - CA$60K/yr

Full-time, Part-time

Dental, Vision, PTO

Posted 3 days ago

New

OSL Retail Services rating

4.4

Company rating: 4.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

27th of 30 rated technology retailers

Job description

Overview

Wireless Sales Associate (Full-time & Part-Time)

Life at OSL:  We celebrate unique and energetic people that work together to deliver incredible results.  We have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones.  We support those around us, and we're always pushing each other to reach new heights.  If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is the place.  Your success leads to our success, your growth leads to our growth.

 

Who are we?

OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America's biggest Fortune 500 companies. We believe in great people doing greater things, every day.

Here is what we offer in this role:

  • Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40,000-$60,000 per year or more based on performance.

  • Employee discounts on products offered by our clients. (up to 50% on your wireless services)
  • Great benefits that include Vision, Dental and Prescriptions, RRSP matching.
  • Flexible schedules with both full-time and part-time positions to meet your availability
  • Vacation
  • Paid training (Personal in-store and online LMS training)
  • Continuous training
  • Career development, we take pride in being part of our employee's growth.
  • Recognition program
  • Employee Assistance Program: Free to all employees.
  • Employee referral program (starting at $250 per successful referral)
  • OSL Cares: Career Advancement Scholarships, Donation Matching and Family Support Bursary's available.
  • WE: Woman's Empowerment Mission.

Walmart Canada has partnered with OSL to operate its 350 wireless kiosk locations across Canada, and we are growing fast. As a Wireless Sales Associate you process new activations, upgrades, prepaid plans and close sales on wireless devices and accessories. Walmart has the highest traffic of any Big Box Retailer in Canada.

 

Here's where you come in...

Why? Because you're part mobile guru and part sales ninja. You're hungry to sell and you're all about awesome service. You're passionate and want to sharpen your skills and grow along with us in a fast, fun, high-energy work environment. Good thing you're also an outgoing personality who knows the latest mobile tech trends.

As a Wireless Sales Associate, you'll be the go-to person to connect customers with the right wireless solutions for their needs. You'll sell wireless devices, plans, and accessories. New activations and upgrades? You're on it. Because you're an expert on our multi-carrier platform: Rogers, Bell, Telus, Koodo, Fido, Public Mobile, Freedom Mobile, Virgin Mobile, Lucky Mobile and Chatr.

Sounds like a good fit? Let's talk.

This position is for an existing vacancy within our sales team.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.

Notice:

The previous job description was designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be construed as a complete inventory of all the duties, responsibilities and qualifications required of the employees assigned to this position.

Employment Type: OTHER

What OSL Retail Services employees say

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